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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach infested It was nasty and they had roaches!!! Disgusting don’t come here
Business response:
Tiffany, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your room. Our pest control provider has been alerted, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
I would not recommend this hotel. When we arrived, I asked if there was a printer that we could use to print something out. The staff was contradicting with one saying I could only to have the other to say no right afterwards. The room itself was something to be desired. The mattress was hard, there was only a sheet and thin cover, like a second sheet, over that. The heat did not work and it was a cold night that night. When we got up to leave the next morning, we found that our vehicle had been broken into and some of our t... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will have a security check regarding the unfortunate damage caused to your vehicle. Sincerely, Hotel Management
Good space in room. No linen available, I had to sweep and mop my floor before i could bring in my person items for the night. The building rooms and linen was full of cigarette smoke. We were told that the people who get caught smoking has been charged a fee but the incoming guest has no compensation nor way to become satisfied due to the others being charge we non smokers with kids still have to pay full price.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will reconsider staying with us again the next time you are in the area for a much better experience. Sincerely, Hotel Management
The staff was the shining point for this place as they were pleasant. The common areas reeked heavily of what could only be described as skunk-weed. We found a vial of cbd oil, a canister of metamucil, receipts and a 7” serrated dual edge knife in the cabinets when we were looking for utensils on Saturday morning. Btw no utensils, dishes, pots or pans. Light over bathroom sink was out and no one available to correct until Monday (arrvd Friday night) making it hard for my daughter to put her contacts in and fix her hair. The ... read more
Business response:
Please accept our apologies for the disappointing stay you had, and we regret the issues you encountered. Your comments will be shared with the appropriate teams to improve our service and facilities going forward. Regarding the charges, if you still have any queries, please reach out to the front desk so we can assist you further. On a positive note, we are pleased you liked our associates. We hope you will reconsider staying with us again the next time you are in the area for a much better experience. Sincerely, Hotel Mana... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This place is awful! It smells like cigarette smoke through the whole hotel including the rooms. The water tastes like ditch water. There are no dishes or utensils or cooking supplies in the kitchen. The tv was analog with a fuzzy picture. The sofa bed had stains all over the back of it. Someone else’s leftover food was in the kitchen. The vinyl floors are sticky when you walk on them. The location sucks. I never complain but this place is over the top bad!
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Please note, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We value your comments and ... read more
Roaches everywhere in the room
Business response:
Marquita, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
No room service in the morning, saw 2 roaches in kitchen an whole floor smelled of marijuana. Told front desk nothing happened.
Business response:
James, thank you for choosing our hotel and taking the time to rate your stay. We are sorry we did not live up to your expectations, or ours. Please accept our apologies for the problems that inconvenienced you and impacted your rating. We hope you will give us another chance to provide you with the excellent service you should always expect from us Sincerely, Hotel Management
The only good thing about the properly was the girl who checked us in. She went above and beyond to help find us a clean room
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. On a positive note, we are happy you liked the service provided by one of our associates. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.