This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Angel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The staff was not helpful and placed one of my staff members in a occupied room or a room that had not been serviced
Business response:
Luis, thank you for sharing your experience at Extended Stay America. We genuinely apologize for the incident you mentioned. This is not typical for our guests, so we are already reviewing it with our team to ensure we better serve our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Staff was very friendly and helpful. Hotel was very outdated, not cleaned well and hideabed was broken (cot was provided). We got two rooms and one smelled bad (strong odor from cooking???)
Business response:
Jeremy, thank you for your feedback. While we are happy you liked our associates, we genuinely apologize for the cleanliness issues you encountered. We are reviewing your comments with our housekeeping team to ensure we are promptly following the procedures to maintain our property spotless and fresh. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bed bugs!!! This damn place has them and the rooms are dirty well at least the ones I was in. I was in 114 first and that's when I saw a bed bug crawling on my sheets so the girl named Destiny was nice and moved me to 108 but it was just as bad. Dirty, hair all on the shower walls, I didn't bother complaining I just can't stay there ever again. Left a message for the general manager Adam. He probably doesn't care
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Edward, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel it self not to clean entrance not appealing my Room it’s self bathroom sink was clogged
Business response:
We appreciate you sharing your comments. We are sorry your room was not in the upscale conditions as it should have been. We will intimate our housekeeping and maintenance teams about your concerns so they can take corrective measures. Thank you, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.