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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here Do not stay here , especially with children. This “extended stay” hotel is more if a halfway house. It was dirty, the desk clerk was making out with her boyfriend in the common room, the first room they gave us was filthy....literally did not even walk in...tomato sauce everywhere even an onion on the floor?
Business response:
Christina, thank you for the feedback. We are sorry for the issues you encountered with the cleanliness issue during your stay. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also apologize you didn't experience one of our front desk staff at her best. We have followed up with our team to make sure we do not disappoint you in the future. We regret the inconvenience caused and hope you will consider and give us a chance to serve you better in the future. Sincer... read more
Ok not great It couldve been cleaner and there were junkies hanging around
Business response:
Matthew, please accept our sincere apologies for the disappointment you had with the other guest of our hotel. We are also sorry for the cleanliness issue you experienced while here. We will address this matter with our housekeeping associates to ensure such things are not repeated in the future. We hope you will consider giving us another opportunity to serve you better n the future. Safe travels. Sincerely, Hotel Management
This is definitely one of the "you get what you pay for" experiences. The place is very basic, and exceptionally noisy. You will hear every door open and slam shut on your floor. You will hear people talking through the walls. You will hear the alarm clocks go off at rooms next to yours. The front desk staff was kind upon check-in but there was no one there at check out. I simply left. There is no reason to stay at this motel and I wish I had stayed elsewhere. The price may be right, but what you give up in terms of comfort ... read more
Business response:
Eric, thank you for the feedback about your stay. We apologize for the noise issues you encountered, which impacted your experience. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Although you liked our front desk staff at the time of check-in, we regret learning that our front desk staff member was not available during the time of check-out. We will look into what transpired, so this lapse in service is not repeated. We hope you will r... read more
The room smelled of stale cigarette smoke and the bathroom still had someone else’s hair all over the place, not to mention the bathroom sink was clogged. The staff were nice, but seemed unsurprised when I told them about the room being dirty.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another cha... read more
The most Drugs Dangeorus Dirty hotel ever I stay in ESA all the time traveling for work with Renewal by Andersen. I also used to work for ESA so I understand their policies. I have never experienced this anywhere else but this facility was a nightmare. From the beginning to end it got worst. When I first checked in the room was extremely dirty with bugs, mold, human nails hair etc. The unprofessional assistant manager Cait was ghetto on her phone not explaining anything or doing her job. She lied and told me she would upgrad... read more
Business response:
Mariah, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The staff was super rude! The place smelled like cigarette smoke and fried food! Didnt even make to the room because they lost our reservation. So much to say, horrible horrible place and service.
Business response:
Amu, thank you for your feedback. We are sorry for the reservation issue you had and regret you did not have a positive experience with our associates. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our future guests stay. Also, we apologize for the odor you encountered. Your feedback has been discussed with the housekeeping team to be more diligent going forward. We hope you will return so that we can have an opportunity to provide you with a better experience.... read more
Not the best hotel Hotel room was not clean. Towels were dirty, tv was broken, fridge door was broke, sink filled up with water and didn't drain. Also hotel was EXTREMELY noisy.
Business response:
Lisa, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We also regret the inconvenience caused due to the noise during your stay. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Nothing unique about this property It could have been cleaner
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your suggestions and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.