This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its trash
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Not happy They canceled my reservation and would not let me check in but still charged me !
Business response:
Thank you for your feedback. We apologize for being unable to accommodate you this time. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly. We appreciate your time and patience. Sincerely, Hotel Management
I didn't make it Im sorry bed bugs burn holes an you bumbs i was so mad i left
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
1st time. Phone in room but if u called it rang til a central office picked up, 2nd time no phone in room. Ran out of hot water. Outside door slams shut all thru the night. No alarm clock, un-uniformed housekeeper walked in without knocking at 130 am saying she was told to strip our room. No staff at desk thru the night with front doors unlocked. Didn't feel safe
Business response:
Thank you for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we apologize for the issues you encountered. Your feedback has been shared with every department involved, and we assure you that we are working hard to deliver the type of hospitality that you should always expect from us. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
No service Couldn’t get checked in And still haven’t got refunded
Business response:
Alan, we apologize for the predicament with your reservation and realize you must be frustrated. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
I liked that my dog could stay with us. I did not like the odor of the room, that they had no pot for hot water or coffee maker available, the smoke detector was missing, and there was no oven and the two burners were slow to heat up. Also, there was dog poop everywhere outside and an empty dog poop bag dispenser.
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the maintenance issues with our engineering team and make sure the problem is fixed. We also thank you for letting us know that the smoke alarm was missing from your guest room during your stay. We take safety precautions such as t... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.