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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My rooms heater only blew cold air and it reached freezing temps over night.
Business response:
Hayley, thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the heater in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
When I checked into my room the room was not cleaned. Unmade, slept in bed and dirty room. They moved me to a different room and when I got to the new room there was a do not disturb sign on the door. I knocked and someone was already in the room I was moved to. I was moved to a third room and it was very spacious but seemed dirty. The staff was friendly enough but the hotel seemed dirty and unsafe. The price was fair.
Business response:
John, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, we will share your feedback with the front desk associates to be more diligent in their efforts going forward. Please consider giving us another cha... read more
The staff were extremely unprofessional. A guest was complaining about the people above him- they were jumping up & down to the point a light fell in their bathroom. He just wanted to get some sleep. As he walked away, the staff laughed and started talking about him. The person that helped me was fine, but the two others were just not professional. The hallways smelled like cigarettes and guests were just loud and noises. Our room was dirty, there was hair in the bathroom and the sink so clearly they did not clean the room. ... read more
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. Moreover, we are sorry for the incident you mentioned regarding our front desk associates delivered. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals. We appreciate your patience and hope you wi... read more
terrible I need to be refunded immediately
Business response:
Aliyah, thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar visit, so please accept our apologies for the issues which impacted your stay, making it less than comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty, broken down, bugs Staff was unprofessional eating while talking to me dressed in t shirts sandals. Asked for pillows several times was told there wasn’t enough. Asked for toothbrush plastic silverware was told out. Breakfast area so dirty floor, floor cabinets, inside cabinets. My room phone broke, light socket broke, dresser broken. Microwave dirty, stove dirty, bathroom sink and cabinet dirty. Found bug inthe bathroom sink. Pillows were all balled up and uncomfortable. Didn’t complain at time because night girl very... read more
Business response:
Lori, thank you for your comments. We are sorry for the disappointing stay you had and regret the housekeeping and maintenance issues you encountered during your visit. We have taken note of your feedback and have shared it with the appropriate teams so that we can improve our service and facilities going forward. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, we apologize you did not have a positive experience with our night d... read more
Don't stay here It was extremely dirty, as if no one had vacuum, A/C barely worked and the room was extremely hot when we walked in. Had to wait so long to for someone to check us in. We specified there were 4 of us staying, not enough towels for all of us.... It was horrible. There was even buggers on the walls.
Business response:
Please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your room, which made for an uncomfortable experience. Your feedback has been shared with the departments involved, and we assure you that we are working on taking the necessary actions which ensure such incidents do not repeat in the future. It was also disappointing to read that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration thi... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.