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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No clean
Business response:
Vicente, thank you for your review. We appreciate you sharing these issues so we can make adjustments. Please rest assured that your comments have been shared with our team in an effort to improve our service. In the future, please know that our front desk is staffed around the clock to answer questions and resolve concerns while you are here, so always feel free to reach out. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
We arrived at 01:00 (am). Phone outside of lobby rang at the unmanned desk. It finally transferred to the reservation center. They called the same unmanned desk. A guest came in with food and let me tail into the lobby (ie no security). After talking with reservation center 3 times another guest came in and found her room key was not working. So now 2 of us waiting. Still on with reservation center, a 3rd guest arrives looking to check in as well. I ended up standing around for almost an hour waiting when a guy comes in sayi... read more
Business response:
Thank you for your candid review as we do value your feedback. We regret our staff was not available during the time you mentioned and apologize for the service issues you encountered. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Dirty, first floor small so bad, trash around, my sheets were with blood,
Business response:
Thank you for taking the time to post your review. On behalf of our staff, we sincerely apologize for the housekeeping issues you experienced. We will discuss this with our team to ensure remedial measures are taken to resolve these problems. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Excruciating stay I only stayed two days the place stunk terribly and not just the room the whole entire Hotel seems like everyone there had pets mainly dogs barking constantly they were having barbecues out in the parking lot constant loud music and overall I would never stay there again and I also felt pretty unsafe. Also in the short two days that I was there I saw someone taken down forcibly given a shot of some sort and arrested Inside the Hotel main lobby, the shower water turn on handle was stripped and didn't work ve... read more
Business response:
Sean, thank you for sparing some time to share your concerns. We are very disappointed to know we were unable to deliver a comfortable stay. We sincerely apologize for the housekeeping and maintenance issues you encountered. We will share them with the teams involved to take appropriate measures. We also found it very disheartening to know about the noise issue and the incident you mentioned. We will review your feedback with our front office associates. We would like to regain your trust and hope you will give us that chanc... read more
What use to be a nice hotel is not anymore. Not very clean. The tiles were falling off the wall in the bathroom the carpet had holes in it. Not happy at all!!!!
Business response:
Thank you for returning to our hotel. We apologize for the maintenance and housekeeping issues you encountered during your stay. You deserved a relaxed visit and we regret not meeting your expectations, therefore, we will make sure to address the concerns you outlined. Once again, we are sorry for the inconvenience this caused and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
No room for you I was told they had labor problems and there was no room for me.
Business response:
Michael, we regret the room you requested was unavailable and we apologize for any frustration this caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. We will review this and hope to have an opportunity to accommodate you and better your experience. Sincerely, Hotel Management
Not Satisfied At All Rooms dirty, noisy, fighting someone was smoking marijuana all night smell coming into rooms
Business response:
Thank you for the feedback. We apologize for the issue you experienced in your room and regret the inconvenience it caused. Your concern regarding cleanliness will be shared with our housekeeping team so that corrective action can be taken. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.