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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are dirty and poor service.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also apologize you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not happy!! We arrived at the hotel and they did not have the room that we reserved. When we attempted to refund the reservation (was created less than half hour prior) it was not honored. Super upset!!
Business response:
Laura, thank you for your review. We are sorry that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
Facilities run down, had to switch rooms as first one outlets and TV did not work, smoke detector was missing and shower was rough.
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the concerns you outlined are resolved. We also appreciate you letting us know that the smoke alarm was missing from your guest room during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect the room and correct this issue. We have taken note of the conc... read more
Not satisfied The room was decent, however there were not cookware as stated. There weren't any extra towels We had to go down to turn our dirty towels in to get fresh towels. We had to take them down. Then we were told it would be a couple of hrs. It ended up being over 12 hours. They were to bring them up to our room but that did not happen. The air conditioning in the living and kitchen room area dod not blow out cold air. It was warm air that remained a temp of 83, unless we kept the doors to the bedroon open. We had no ... read more
Business response:
Dani, thank you for staying at our hotel and for taking the time to write a review. Please accept our apologies if we were not attentive to all of your needs during your stay. Our goal is to provide memorable experiences, and appropriate measures are being taken to make us more successful at delivering the finest hospitality. Also, we regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests c... read more
Took 2 days to get a shower curtain. Floor and carpet sticky. Gum stuck on the floors. No garbage cans at all. Key cards did not work after one day. Had to keep resetting every day. Overall, pretty bad experience. We have stayed at extender stay America before and it was great.
Business response:
Thank you for your recent stay with us.We appreciate your remarks about the lack of detail to our property. While our team works hard to ensure a great experience at our property, we take your comments seriously and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, Hotel Management
Rude This hotel is a joke! The people that work at the hotel live at the hotel. Now don't get me wrong that's fine but, what's not fine is how they sit at the front door for the hotel smoking weed and drinking. On top of that, the hotel had roaches. When I told the guy at the desk he gives me roaches spray and a card for the hotel to call to put in a complaint. After all this, they charged me twice.
Business response:
Denita, thank you for your recent stay and for your feedback. We are sorry for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We will also share your concerns with our pest control provider and make sure we prevent such reoccurrences. You should have received better hospitality from us, and we will be using your comments to correct our shortcomings. Sincerely, Hotel Management
Room was dirty at check in stove frig dirty bathroom tub dirty sink floors toilet look under cabinet it was over a 100 mice droppings that place should be shut down no fire detector in room i did not stay but was mad i clouldnt cancel cause it was after 6pm if i knew it look like that i would of never booked it i was so mad i was told to call corp to see if they can cancel it i was booked om here so they said i had to call expedi had 4 to 6 hour hold wait had to sleep in my car i will never book with expedia again poor custo... read more
Business response:
Thank you for the candid review. We apologize for the concerns you outlined. Please be assured, we will share your comments with our housekeeping team and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No blanket for the bed. Sticky tile floors. A TV that didn’t pivot for viewing. A bullet hole in the window. A dryer that didn’t dry. Only one working washing machine. No breakfast. No quarters for the washer or dryer. A broken sofa sleeper.
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.