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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like having to ask three times for hand/wash towels. Most importantly my husband found a roach in the room!
Business response:
Thank you for your review. We apologize you did not experience the best of our staff and regret the inconvenience caused. Your feedback has been shared with the appropriate individuals to make sure we are consistent with our service delivery. We are also sorry for the insect you encountered. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Think twice Not really for us at check in, ants in the room, door would not lock properly top lock was broken, pool was closed, no breakfast, pull out bed was not clean, bathroom tub would not drain, room was not very well vacuumed and cleaned.
Business response:
Jennifer, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry for the oversights you outlined. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
not what I expected. Hotel room wasn’t what we booked. Room was dirty and pull out sofa was broken. In the era of COVID, I expected at least the room to be clean...
Business response:
Jonathan, thank you for your feedback. We apologize for your disappointment with the condition of your room. The safety of our guests is always our highest priority, and we understand the frustrations that are coming along with recent events. Our team has been working diligently to ensure all guidelines are being followed. We take your concerns seriously and will promptly address them with the appropriate individuals. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless g... read more
Business response:
Please accept our apologies for any inconvenience you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not good! Room was dirty told staff they never came in to clean it!
Business response:
Krystal, thank you for being our guest. We are sorry for the cleanliness issues you experienced in your room. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your comments with them to be more diligent going forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Do not stay here with your family This place is not safe; had drugs on the premises and smelled of smoke. Front desk lady was smoking with 4 people at the entrance. Another guest was at desk and asked me if I was checking in and I said yes. She said, “ Run, do not stay here it is unsafe and my daughter immediately started coughing in our hotel room and I’m leaving.” I left immediately and front desk ran out front door telling me my key would be at the front desk. I told her no. Had to find another hotel which all in area wer... read more
Business response:
Jane, please accept our sincerest apologies for the disappointing stay you had, and we regret the unprofessional service you received from one of our front desk associates. We have taken note of your comments and have shared it with the appropriate individual to make sure this is not repeated in the future. We are sorry for the unpleasant experience you and your daughter had with us and invite you to stay with us in the future for a much better visit. Sincerely, Hotel Management
Wouldn't recommend The first night I stayed here, I found bedbugs in my bed. When I alerted the front desk of the problem, the response I got was essentially "Oh, hell." Not once did anyone say "I'm sorry" or "How can we make it right?" I had to insist upon a) a new room and b) having my clothes laundered by the hotel. Additionally, in my new room, the previous occupant had been smoking (against hotel policy), and there was still a) smoking residue in the trash can and b) towels behind the door, which had ostensibly been use... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Dirty and clogged shower drain, the bathroom sink was also clogged. The couch wasn't wiped down at all, it still had some type of salt or sugar on the seats.
Business response:
Thank you for your recent stay and your feedback. We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We also apologize for the plumbing issues you faced. These concerns have been addressed, and we wish we could have made your stay better. Please come back and allow us the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.