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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The poperty looked great online, during booking. It was not as pictured during our stay. The hotek smelled terrible, the room was in urgent need of maintence & repairs. The cabinets, counters, and phone were disgusting to the touch. The bathroom door was unuseable due to the hinges, the cabinet doors barely stayed on. There was no dishes, we had to go to the front and ask. The front desk clerk was nice but clearly stretched beyond his means trying to do all that was needed & having no additional staff to help him. He found a... read more
Business response:
Thank you for your review. We are sorry that our accommodation fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We also apologize for the odor you encountered while you were here and for your disappointment with our breakfast offerings. We will make a note of your feedback as we plan any changes to our breakfast offerings. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not i... read more
dirty It was durty and room i reserved i didnt get
Business response:
Melody, thank you for being our guest. We apologize for not being able to accommodate you in the room you reserved and the cleanliness issue you had in the room offered to you. It felt very disappointing to read your comments about less than the pleasant experience you had. There is surely room for improvement, so your feedback has been shared with the appropriate teams to ensure we step up our game and deliver better service moving forward. It is never our intention to disappoint you in any way, and we hope you will give us... read more
When I went to check in they had no rooms available they over booked.
Hotel hell There was no microwave,coffee maker,No utensils not even a damn ice machine end of motel never go back again
Totally disappointed There was a roach in the bed at 2 in the morning so much noise in the hall I was afraid to come out two afraid to sleep in my car sat in a chair with my feet propped up
Business response:
Esther, thank you for being our guest. We are sorry for the cleanliness issue you encountered in your suite and regret the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We also apologize for the noise issue you faced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please give us another chance so we can make it up to you... read more
This place was a joke! I had a reservation for a king size bed. We got there and they were all "over booked" And we got up graded to 2 doubles. We were put i room 214. The air conditioner didn't work. We got moved across the hall to another room with 2 A/C units. Only one worked. It eventually cooled down enough so i didn't have an asthma attack. We decided to get ready for bed and i go to sit on the toilet, one of the screws is missing and I smack my head on the wall trying not to fall into the tub. I decided to let it go a... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the service issue you encountered and will share your comments with the appropriate team to ensure they be more diligent going forward. We value your feedback and hope you will give us another chance to show you o... read more
Lobby clean. Room was terrible had dust under furniture very visible . Sofa bed dirty with no extra sheets to make it a bed.
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, Hotel Management
We didn’t get to check in they were overbooked. So we had to go to a different hotel. Hope I’m not charged.
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.