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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away Absolute nightmare!!!!!! Stay away if you value a clean room and customer service. I was given an unlearned room and was told they didn't have any other available. The explication I was given was someone marked the rooms clean when they were not. I had to make a new reservation and was told I couldn't have a refund from the hotel because I was given a room. Hotels.com is helping with a coupon to cover for the hotel's mistake which is admirable.
Nothing it was complete waist but I will say that they gave me. Refund
I never stayed at the property, they take your money when u want to cancel a reservation. You cancel before policy and stll get screwed -10 experience.
Cockroaches! How do you feel about cockroaches? No, not the staff, they act like you are the cockroach! I'm talking about the insect. So many of them they come out with the lights on! How do you feel about rude staff members? How do you feel about managers that promise some reimbursement for the inconvenience of COCKROACHES in the room and then don't follow through? I'm looking at you Adam! How do you feel about checking into a room with no toiletries, no pots or pans, and no utensils? Came home and a COCKROACH DRAGGING AN E... read more
They didn’t have any breakfast such as muffins or any grab and go breakfast other then oatmeal,
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Had to wait 30 minutes before check-in person shows up. No one was at front desk at 5pm (evening).
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
Worst hotel ever The hotel service was pathetic. There were no maids to clean hotel rooms. Hotel room check in was 3pm but when we reached there at 5pm, hotel manager was not ready to check in us and made our entire family to wait till 9:20 pm. There are also at least 7 more families waiting for check in. The reason gave by manager was “ rooms were not cleaned” and there is no maid available for entire hotel. The manager was rude and asked us to cancel the reservation without even explaining the situation. Also the hotel was... read more
Business response:
Thank you for staying at our hotel. We are sorry for the poor service you received upon arrival and regret the disappointing stay you had. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the front desk staff members, ensuring our future guests’ do not encounter a similar issue. Also, your comments have been shared with the housekeeping team to be more diligent in their work. Please consider giving us another chance to prove we are up to the task of delivering... read more
Not the most organized Multiple rooms were assigned to guests that were occupied. The poor girl that started her shift at 3 had no idea what the girl before her had done. She was very apologetic and helpful but it was a huge mess. We had to wait 2 hours for our second room as housekeeping had no idea what rooms were empty pr occupied. The front desk clerk had to help clean rooms to get people in.
Business response:
Sherrise, thank you for choosing our hotel. We apologize for the difficulties you had at the time of check-in. Please be assured that we're investigating the matter and are taking appropriate steps to ensure such an incident does not repeat in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.