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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting I arrived with my family July 14th and waited to be checked in. The lady working the desk was occupied and speaking so loudly about her lunch order. Once she came to help me she was very rude and talking to everyone at work except me. I also asked for linens for my sofa bed but was told they were being washed and would be delivered in a few hours. We dropped our bags off and left for a long evening with family we drove to see. We finally got to the room later that night around 10pm with my children. The parking lo... read more
Business response:
Elaina, we sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your ... read more
No ice machines, breakfast was packaged oatmeal and muffin packages and only coffee. Didn’t stay long enough to comment on the pool. Taking a shower felt like standing on 2 skateboarding ramps very uncomfortable. The small kitchen came equipped with nothing
Business response:
Chris, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Checking in was horrible, I had to wait 30 minutes for someone to show up to check me in. My room didn’t have dishes, the refrigerator was gross and dirty. The manager was nice and tried to make things better but I’ll never stay at that location again!!
Business response:
Thank you for being our guest. We are disappointed we failed to provide you the best possible welcome at check-in and for the cleanliness issue you encountered in your suite. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
It was the dirtiest hotel I have stayed in. It had a moldy smell in the room, the bed sheets and blanket were damp from moisture. Window was broken and when I notified front desk they said they knew about it but to “try to stay away from it. I also had two children in the room😬 clearly it had been painted, dropping all over the ground and the bathrooms and elevators had cheap flooring that was disgusting. So glad I didn’t book more than a night. Will never stay at one of these again.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
I didn’t like that they only had one staff member in the entire hotel who was rude and didn’t have a solution to not having a room for us.
Business response:
Thank you for the feedback. We are sorry for the issue you had in your room and regret the rude behavior of one of our associates. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
The breakfast is terrible!!! It’s tiny prepackaged dry muffins!!!! I had to go spend even more money on breakfast for the kids and all they had to drink was coffee so the kids couldn’t have a drink with the dry muffins!! And carribean cove isn’t even there!!! It’s been tore down so it’s not within waking distance and there were dirty socks and underwear in our room and old food in the refrigerator
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to the cleanliness of your room and our breakfast offerings. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.