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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like that they only had one staff member in the entire hotel who was rude and didn’t have a solution to not having a room for us.
Business response:
Thank you for the feedback. We are sorry for the issue you had in your room and regret the rude behavior of one of our associates. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
The breakfast is terrible!!! It’s tiny prepackaged dry muffins!!!! I had to go spend even more money on breakfast for the kids and all they had to drink was coffee so the kids couldn’t have a drink with the dry muffins!! And carribean cove isn’t even there!!! It’s been tore down so it’s not within waking distance and there were dirty socks and underwear in our room and old food in the refrigerator
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to the cleanliness of your room and our breakfast offerings. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Stairwells stunk like gas, I found their lawn mower gas cans stored under the stairs. We had 5 people in our room and the staff only would give us 2 towels. They had no more blankets so they gave us extra quilts that are not soft. Breakfast area had floor swept into piles but was just left sitting on floor.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
DO NOT STAY HERE!! This hotel is filthy. I've never taken the time to write a review before my experience at Extended Stay. Elevator was dirty, hair in the bed, bathroom shower had mold and peeling paint. No response from front desk other than, "take it up with Expedia". I left without a refund on my room and paid for another hotel. It was so dirty/infested with bugs that I was fearful/uncomfortable to stay. I voiced my complaints with the front desk several times in a 2 hr span and was only told that they have an exterminat... read more
Business response:
Gary, thank you for reviewing your experience at our hotel. We apologize for the cleanliness issues you encountered while you were here and the inconvenience you had due to the bugs in your accommodation. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have discussed your feedback with the appropriate teams to make sure such incidents can be prevented from occurring again. We have also asked our pest control provider to service your room ... read more
Yuck Smelled musty and found a big that definitely looked like cockroach scurrying up the wall when I moved the toaster oven. We checked out after that...it was 6pm and we weren't supposed to be leaving until the following morning. Waiting on a reply email from the hotel manager as we speak
Business response:
Holly, thank you for evaluating your stay. We apologize for the odor you experienced and the inconvenience you had due to the roaches in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
It was disgusting. There was water dripping from the ceiling in the bathroom and when it was told to the front desk they didn't care. Totally unacceptable.
Business response:
Tracy, thank you for choosing to stay with us. We apologize for the inconvenience you experienced in your room and that our staff was not able to resolve the problem to your satisfaction. Please be assured that we have discussed your feedback with our maintenance team to fix the issue immediately. We have also shared your concerns with our front desk staff, and we're working with them in an effort to tackle such situations more diligently in the future. We hope you will give us a chance to redeem ourselves the next time you ... read more
Property is infested with roaches. There were several in my room. I left the hotel without staying.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Very unsafe. Felt like a crack house. Don't Stay The moment I drove up, I had 5 people surrounding my car. They all live there and you can tell they were cracked out on drugs. They asked me why I was there and when I leaving. Terrified I grabbed my bags and ran to my room. I was so afraid that they were going to come and harass me at my door or do some thing to my car. The couple that lives on the main floor kept fighting and yelling. I was so afraid to go to my car and leave. This is not an extended stay type hotel. But the... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
the pool was not filled and we could not use it. The dresser was filthy and not cleaned from previous guests. We could not use. The pull out sofa material was filthy and stained. Did not want to use it. I told the staff at check out and she was very friendly and said she would address it.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you experienced. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also regret that our pool was not of use while you were here. We hope you will consider giving us the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,531 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.