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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was there to check us in. We had to wait and call for the attendant to arrive. She was not very friendly. The pool was empty(no water) and we were looking forward to using it.
Business response:
Kelly, thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. Also, we are sorry as you could not spend a good time at our pool. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The building was rough. The handle on the front door of the hotel was damaged and filthy. Did not make a good first impression. My room, the furniture was scruffy, beat up and cheap looking. While the room was clean, it still looked very old and in poor shape. Also, the rest room in the lobby was in very poor condition. There were no hangers in the room. I was told that was because the customers keep stealing them. I had to go to the store and buy my own hangers!
Business response:
Thank you for being our guest. We apologize our hotel was not up to your expectations and that impacted your stay. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We regret the inconvenience and hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Not Good “Fitness Center” is a couple machines and no weights—it’s a joke. Pool was closed. Kitchen has very little supplies so bring your own kitchen if you stay here!
Business response:
Melisa, thank you for reviewing your stay. We apologize for not meeting all your expectations and the inconvenience you had due to it. Please be assured that we will discuss your feedback with the appropriate individuals to improve our future guest experience. We hope you will consider giving us a second chance the next time you are in Indianapolis. Sincerely, Hotel Management
They refused to give me a receipt for my stay and refused to even tell me how much I ended up paying.!!!!
Business response:
Thank you for being our guest. We are sorry you weren’t explained the details of the billing by our associates. Your feedback has been discussed with them in an effort to improve our service level. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
false ad Breakfast is just false advertising. Pool wasn't open (under repair). Not a single cup in room (couldn't brush teeth) bathroom faucet was constantly running.
Business response:
Michael, thank you for posting a review of your stay. We apologize for not meeting some of your expectations and for the inconvenience you had due to the maintenance issue you encountered in your room. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Also, our maintenance team is fixing the problem with the faucet immediately. We hope you will consider a return visit so we can make it up to you. Sincer... read more
Checked into this hotel on Indy 500 weekend. We expected the race rate (price gouge) but expected a nice experience. I thought the desk clerks referring to an elderly gentleman checking in as “that dude” was in poor taste. The elevator ride up was straight out of a horror movie as it make creaking and groaning sounds that I’m fairly sure an elevator should not be making! I wasn’t able to see if the State of Indiana agreed because there was no inspection certificate (yikes,lol). The room was arranged but definitely not clean.... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Well several things were not great here. The pool is closed due to not being able to pass inspection. It is brown and filthy. Check in was at three o’clock and you would think that the staff would have been prepared. They were not. Rooms had yet to be cleaned and to compensate for that they put up an away from desk sign (desk staff sat in back room/office) while the guests piled in. There was a line out the door. They did not come out to address the customers and did not start talking to check us in until 3:20. Once in the r... read more
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy. We apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect f... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.