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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in was less than desireable, 2 girls fumbled over computers and had no customer service skills at all. One seemed confused, one seemed angry. There was hair all over our bed in the back, crumbs on the floor, liquid on the headboard. None of our sheets or blankets smelled clean at all. The bathroom light went completely out within 4 minutes of us being in the room. The TV was okay...rooms need cleaned much better.
Business response:
On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
We will never stay at Extended Stay America again! We were given a room that when we opened the door it was occupied by someone else. Went back to the desk told the clerk. She gave us another room...went to that room and tried the key unsuccessfully, then knocked on door and again to our surprise someone answered. We apologized and went back to the desk clerk.....she seemed unsure of what and why this was happening....She called her boss and he told her to give us another room. I had her call the room before we went up to ma... read more
Business response:
Whitney, thank you for your stay at our hotel. We appreciate you taking the time to write a review, and we are sorry for the inconvenience you were undoubtedly caused, as we truly take pride in our service. Your comments were already shared with the appropriate staff members to ensure these issues are not repeated. Regarding the charges, please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will give us another opportunity to show you the ... read more
Worst hotel experience ever. Had two nights booked and paid for and arrived to be told they were overbooked and couldn't accommodate me. Sat in the lobby for 30 minutes on the phone with Expedia, when they suddenly found a room. At 1:00 a.m. during my first night's stay, a stranger walked into my room while I was sleeping -- he'd just checked in and given the same room as me. Hotel is very loud (impossible to get a night's sleep, even when strangers aren't entering your room), staff is overwhelmed.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel... read more
Our room hadn’t been cleaned. The tub had hair in it, the beds had hair all over the sheets and the kitchen was dirty as well as the carpet. Very disappointing as we have stayed here before and never had this issue.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean & comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Si... read more
The rooms were pretty disgusting. Trash from the previous people wasn’t taken out and everything else for the most part was generally gross and grimey. It was extremely loud throughout the hotel even at 3am.
Business response:
Kevin, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
I was happy to stay here but the staff member was definitely overworked. She was by herself and was doing amazing trying to keep up with everything! Due to this I felt bad asking for anything as there was always a line at the front desk with customers. We were only allowed one extra pillow for the hideaway bed and 2 kids had to share. It was a good price but not worth it in the end. We will probably pay a little more and get a smaller room. Thank you.
Business response:
We thank you for being our guest. Please accept our sincere apologize for the inconvenience you had when staying here. Your evaluation is noted, and it will help us improve our future guest’s experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
They advertise free breakfast. What they offer is not breakfast!! Went down that morning and all that was available was coffee, instant regular oatmeal in packages, packaged small muffins, and some granola bars. No water, no juice, no toppings for oatmeal...This was one of the reasons we chose to stay here, and ended up having to go out to eat for breakfast. Also, we ended up not staying the second night, but if we would want additional clean towels, if you wanted more than what was provided (1 person ) you have to pay an ad... read more
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Also, we are sorry you did not like our policy concerning the exchange of towels. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.