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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Trash was full when we arrived, wood flooring was dirty needed to be mopped and there was trash left under the beds.
Business response:
Thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Awful! Worst experience! Terrible service. Dont go here sleep in your car before here. Lost our reservation, called hotels.com even they didnt do anything. Just a terrible experience overall.
Business response:
Megan, thank you for the review. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
No ice on the property yeah it's a nice Motel the room was very very small look bigger on the internet the amount that I paid and have to get up at 9 listening to a vacuum cleaner I was not very happy at all and also said pool and kind of find out the pool with outside you need to make sure you put on the internet that's outside pool not inside
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that we missed meeting some of your expectations. Your feedback will be discussed with the concerned team to improve our future guests’ experiences. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Smell like weed so bad got a headache and dogs barking
Business response:
Dear Guest, thank you for staying with us and for the valued feedback.We areso sorry for the inconvenience you experienced due to the smoke smelland some noise from our furry friends. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to have you back for a much more quiet and pleasant stay. Sincerely, Hotel Management
Booked on Travelocity. Specified pet friendly. Booked room and got charged an additional $50.00 for my dogs. Should have had the option to know this was not included.
Business response:
Thank you for being our guest. We're sorry for the inconvenience you mentioned. Kindly note our pet policy is clearly stated on all the third party websites. Please know this fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
There were alive bugs crawling in the shower, a huge Brown stain on the mattress a dead bug in front of the TV, the counter looked as if it hadn't been cleared and the smell of the room was like a like a flithy dog.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.