Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Kylie, thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we regret you were disappointed with the cost of your stay. Please know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Kylie, thank you for your review. Although you were pleased with our location, we apologize for the housekeeping issues you encountered in your room and for not meeting some of your expectations. Please be assured that we have discussed your feedback with the appropriate team to tighten our procedures to make sure that our protocols are being followed thoroughly. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will give us a chance to red... read more

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

William, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant time while you were here. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that you liked our grab-and-go breakfast offerings. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Kim, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Adrianna, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and loved our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management