Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Carmela, thank you for choosing to stay at Extended Stay America. We are glad you liked most aspects of your visit with us, but we are sorry for the issue you had with the HVAC unit in your room. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you had a great time with us, and that our associates made your stay a memorable one. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Patrick, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing the specifics of your stay with us. We're glad to know you liked your room, but we're sorry for the inconvenience you had due to your toilet. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dear Matt, thank you so much for the feedback and for choosing us to host your accommodation needs. We are so pleased our staff made you feel so welcomed and that you were pleasantly surprised by your room. We are, however,sorry for the inconvenience you experienced due to the smoke smellcoming from other patrons. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay. We appreciate you recommending us to future guests, and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're glad to know our excellent location was convenient for you and that you loved our well-kept hotel. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management