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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk clerk that checked us in (I believed her name was Alyssa) was exceptional. She was super helpful and very efficient. The hotel room was clean and well maintained. The location was good and there were restaurants within walking distance. For the price it can’t be beat.
Business response:
Thank you for the wonderful review of Extended Stay America. We're delighted to know you were impressed with the service you received from our front desk associate and that you found us to be a great value. We will share your compliments with the staff you mentioned. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
A few hiccups, but at least staff was attentive The hotel was short-staffed that day, and it took nearly thirty minutes just to get checked in. Apparently, housekeeping was way behind, and they rushed to get our room ready, which it mostly was. You could tell where they cut a few corners, missing a full trash can and the floors appeared to be barely swept. The staff was apologetic and waived the pet deposit for our little dog we brought with us. The room had been pretty beaten-up in the last few years since we stayed at this... read more
Business response:
Craig, thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize for falling short of your expectations for a stellar visit. Your feedback for the issues you had with the overall condition and the problems of your room along with the issue at check-in is addressed to the appropriate individuals in an effort to improve our future guests' experiences. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Even though we registered as 3 adults, we had to ask for sheets and blanket for the pull out couch. They were brought up quickly though and even the couch was comfortable to sleep on.
It was kind of what i expected. Decent property for the price i paid. Needs upgrading and i didn't have a tv in the actual bedroom
Business response:
Thank you for choosing us for your needs. We are pleased to know you liked our pricing and that you had a pleasant stay. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Great location, quiet, room clean, staff friendly. Did not have breakfast. Would recommend updating shower head. Would come back again.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with our ideal location and that you appreciated our associates. We appreciate all of your feedback and will use it for future improvements. Thank you once more for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
I enjoyed my stay and thought the price for the room was fair.
Business response:
Thank you for the review of Extended Stay America. We are delighted to know you liked your well-maintained room and that we were able to meet your expectations at a great price. Please visit us again when in our city. Sincerely, Hotel Management
It was the cheapest option in the area, so I wasn't expecting much. The room was pretty comfortable, but the heater made this horrible noise, and made it impossible to sleep. I either had to turn it off and freeze or leave it on and be kept awake. When I told the front desk in the morning, she just told me, "It's always hard to sleep in strange places."
Business response:
We appreciate you taking the time to review your recent stay. Although you liked your overall room, we hope you will accept our apologies for problems with the air conditioning issue in your room and for the inconvenience as we worked to correct those problems. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.