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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we paid for was not available.. The girl running the desk was mostly rude.. We lost out on an hour of day light waiting while other guests were being checked in.. Cleanliness of room wasn't horrible but not really comfortably clean..
Business response:
Thank you for your review of your stay. We apologize for the reservation issues you encountered, and for the frustrating encounter at check-in. We are also sorry that one of our associates was rude to you. We value your feedback, and appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Ive stayed there before and I like the location and the amenities. There was some construction going on in front of the hotel. It was not a big deal and would not have changed my mind in selecting the hotel, but it would have been nice to at least know about.
Business response:
We appreciate your loyalty towards Extended Stay America. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for a great stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Great quiet private location. Clean and friendly. Pool was a blessing!
Business response:
Nicole, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our ideal location and were impressed with our courteous associates. Also, we are glad to know you enjoyed your time at our pool. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Fine hotel - could use some updates. The hotel was fine and definitely met our needs for a quick overnight close to family. However, service was so-so - definitely friendly, but it took many calls to get someone to answer at the front desk when we arrived back later in the evening and were having difficulty connecting to the internet. Also, the bottom of the tub was almost like a “V”. It was mildly bothersome for us for just one night, but could be dangerous or impossible for someone with balance/mobility issues.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback for the service issue is discussed is with our front desk team to be more diligent going ahead. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Staff was friendly and helpful. Property in close proximity to shopping and restaurants.
Business response:
Thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our ideal location as well as the great service delivered by our associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you again for choosing Extended Stay America. We hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.