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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok! Just like a Just a normal hotel nothing too special! Could of been better
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I specifically chose this among many options for the convenience to where I needed to be and that it had breakfast. I was disappointed (as someone with Celiac Disease) to find that the offerings included coffee, cheap packaged muffins and granola bars. Not even hard boiled eggs or juice - let alone fruit or other healthier options. The garbage can at the front door was overflowing when we arrived (nice greeting) and there was a blanket and empty bottle of booze along the front windows in the grass. Inside seemed clean enough... read more
Business response:
Thank you for evaluating your stay. Although you liked our location, we are sorry for the cleanliness issue you encountered while entering our premises and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. Thanks again, and we hope you will consider returning to our hotel on your next visit to this are... read more
Business response:
Jennifer, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
The bathroom had not been cleared and there were dirty dishes in the dishwasher and a cabinet door was falling off, the manager was very helpful on getting the stuff cleaned and cleaned up but never fixed the cabinet door. If it wasn't for the manager being very kind and professional about the problem, I would never stay again, but I may give them one more chance just because of the manager
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
It was very clean motel. Very Friendly staff was a good stay for a very good price
Business response:
Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our clean accommodations, friendly staff, and great value at a fair price. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
A little on the pricey side but overall good
Business response:
Kylie, thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we regret you were disappointed with the cost of your stay. Please know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Okay hotel if u have money go blow or if it's free The hotel it's self is beautiful! I love how fast and easy it was to get to right off of I-465! However.... Breakfast SUCKED. Coffee, muffins, cold oatmeal. The room... Had water still in bathtub, no trash cans in bathroom or kitchen I was told there was a dishwasher AND an oven but turns out only a dishwasher and stove top.. not worth the price.
Business response:
Kylie, thank you for your review. Although you were pleased with our location, we apologize for the housekeeping issues you encountered in your room and for not meeting some of your expectations. Please be assured that we have discussed your feedback with the appropriate team to tighten our procedures to make sure that our protocols are being followed thoroughly. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will give us a chance to red... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.