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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front seat clerk needs customer service training! The lady who checked us in was very unfriendly. Only said enough to get by. There were a lot of people in and out of this hotel, coming and going. I always bring my own sheet and thank goodness I did. The sheet that was in there looked “used” and was very gross. When I tried to ask for another one there was no one at the front desk and I couldn’t get anyone to answer the phone. The hotel itself was nice and was very good sized for the price but I doubt I will stay here again.
Business response:
Tabitha, thank you for being our guest. We are happy to know that you liked our affordable rates, but we are sorry for the service issues you had and the inconvenience it caused. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, Hotel Management
Staff friendly and helpful, nice location with plenty of eating locations within walking distance.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our ideal location. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Nothing available at this time to add to the comments.
Business response:
We are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at Extended Stay America looks forward to your next visit soon. Sincerely, Hotel Management
I called prior to notify them of my late check-in, get there and they can't see my reservation.
Business response:
Thank you for reviewing your visit. We are sorry for the reservation and front desk service issue you encountered. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Nice visit It gully met my needs and I'd come back.
Business response:
Rudolph, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Melissa the desk clerks customers service skills were outstanding!!! I enjoyed cooking in the room, I managed very well with two burners and no oven. Lol The only dislike was the public restroom on the first floor being out of order.
Business response:
We are flattered by your very kind review of Extended Stay America. Team members like Melissa are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us and we hope to welcome you back soon. Sincerely, Hotel Management
Quick fast with a smile The staff was friendly ready to work it was one of my more faster check ins I like that
Business response:
Dushawn, thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Facility appearance is good, great staff, room nice. I stayed in a studio- has standard fridge, microwave, two burners that i did not use but awesome to have in the room, a table with two medium size revolving chairs. The entire studio was clean. Cons: The door to the room was to hard to open. Initially, I thought the card was not working. The elevator alert sound was too high. Also, it would be awesome if the main entrance could be upgraded little bit. In all, I will give 9/10. I will stay again.
Business response:
Thank you for the kind review of Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen in your room and that you were impressed with the service of our courteous staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Exceptional
Business response:
Cara, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.