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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't Do it!! I've stayed in plenty of rooms but this one here has been the worse. Let me start by saying " Do not stay here!" They have roaches and rooms are nasty, customer service is terrible. They can try to blame certain things on Covid but house keeping walking pass your trash outside your door for days is ridiculous. There were holes in walls and ceilings, the bathroom had a nasty smell to it. I honesty wouldn't stay here again if THEY paid me, they deserve 0 stars
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Dont stay here. The front desk woman was very nice. She had a long line of people she was checking in she was the only one working the desk. The place smelled like fish upon walking in. The noise from the dogs was like visiting the pound. We were on the top floor. So the further we got the less noise we heard. There were holes in the carpet, Walls were smashed in some were intentionally opened I believe for repair no caution signs. Very dimly lit . That was before we got to our room. The room was missing some furniture like ... read more
Business response:
Liz, thank you for your review. Although you liked the service provided by our courteous front desk staff, we apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Lies and roaches After checking in we went to our room, which we had to search for considering there weren’t any followable room number directions after getting off the elevator. The desk clerk gave me directions and told me it was on the north side. Am I supposed to know which one the north side is? After finding the room, it was not clean. There was a bloody wash cloth in a drawer, there weren’t any towels, one pillow, and nothing in the galley as promised, then the next thing I discovered was the phone didn’t work in the ... read more
Business response:
Lee, thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the concerns you outlined and make sure the problems are resolved immediately. Meanwhile, we request you to reach out to us for any unresolved queries... read more
Mini family vaca Well place smelled like fish....stains all over...no extra sheets of pull out bed...no dishes...found out later u have to go get a front desk...no oven...ac worked great and shower had really hot water.
Business response:
Dawn, thank you for your recent stay and for taking the time to post your review. On behalf of our staff, we sincerely apologize for the housekeeping issues you encountered. We will take corrective measures to deliver comfortable suites and environment. We also understand your frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city/health dept. codes, the sofa beds are not made up in advance and must be made at the tim... read more
Call it Apartment complex, not a hotel! Lodged here during a family vacation, we (family) stayed up all nights watching out to kill Roaches that will cross our path. My kids feet - sole were all colored black, seems the rug had never been vacuumed since ages. I was disappointed and dissatisfied.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered and apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
not clean .
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.