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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia held a hotel room for me with a credit card and the hotel gave away my room before I arrived , Expedia still charged my credit card for something I didn’t even get and now they do not want to refund me. I fortunately found a place to stay that was double the cost. I recommend you NEVER use Expedia
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time. We also regret the inconvenience you are having with attaining the refund from the third-party website. Please feel free to reach us if we could be of any assistance. We hope to have a future opportunity to host you. Sincerely, Hotel Management
When i got they put me in a room that was flooded and had bugs on the stove. There front desk work is very loud and sit outside and smoke right in front of the door with her outside friends until she had to check people in.
Business response:
Thank you for taking the time to share your feedback. We apologize for the concerns you had with your room. We will share your comments with our maintenance team and with our pest control provider to make sure the concerns you outlined are resolved. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service a... read more
The entire complex was filthy. Upon my arrival there was trash piled up outside the building, the parking lot was full of trash, and the trash rooms in the building were overflowing. The elevators look like they hadn't been cleaned in weeks, the halls smelled like trash, and there was a giant hole in the wall in the hallway going to my room. The room itself was less than ideal. The tub was dirty/stained, there was no toilet paper holder (just holes where it used to me, the drawers were full of hair and dirt.
Run.... don’t stay here It was terrible hotel. The room was small and carpet was dirty. The hotel smell like weed everywhere you go and front desk people are rude. We stayed only 1 night and cancelled the other 2 nights. We booked at another hotel and it’s so much bigger, cleaner and cheaper.
Business response:
Sue, thank you for your review. We apologize for the smoke smell and cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best of our staff. We will bring your concerns to the attention of our front desk team as we continuously strive to improve. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Managemen... read more
Terrible- Photos upon request Upon arrival we had to switch rooms due to air conditioning not working - 2nd room had mold and dirt all over tiles in the bathroom and bathtub was dirty - fire alarm was hanging from the wall and bathroom door had a hole in it. I do not recommend this hotel to anyone. We checked right back out and went to the Hyatt
Business response:
Heather, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We assure you that corrective actions will be taken by our housekeeping and maintenance teams to deliver well-appointed accommodations. Thank you again for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We are sorry for the inconv... read more
Not real worth of money! First time staying in ESA and my experience is horrible.
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I always enjoy the comfort of the room The lack of great staff service in the morning made me late for work
Business response:
Thank you for staying with us. We strive to deliver exceptional service consistently, so we apologize that you had a disappointing experience with us. We want you to have a pleasant stay, so please let us know if there is anything we can do to make your stay better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.