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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My family and I booked for a room that sleeps 6 people. When we got there, the room looked comfortable and clean until we pulled out the pull out bed. It had dirty sheets over the bed with fast food napkins stuck in it and it also had crumbs under the bed and the rest of the other furnitures. Since they bed was so filthy, we decided to remove the cover and the bed itsself was disgusting. There was no way they I was going to allow myself or my other 2 daughters sleep on it. It had dark stains and dark crumbs and on the spring... read more
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
10 Reasons not to stay 10 reasons not to stay. 1-Upon walking In a guest complaining about dirty bedding and had pictures to show it. 2-no knob on shower spikect. Unable to take a shower. 3-no basic accessories. cheap management. 4- Mix matched Towels, requested more after 2 days, No housekeeping. 5-smoke detector missing the battery. How will we be alertRD if it’s a fire. 6- suite door hinge broken. Can’t close the door. 7-LOITERING OUT FRONT!!! People just smoking cigarettes and hanging out. Even the staff were out front s... read more
Very poor condition. Sticky floors. Very dated furniture and appliances. The entire place smelled of marijuana (hallways, lobbies, elevators, etc.). The grounds were in poor condition. Large construction vehicles and materials out front. The front desk did not have extra sheets/blankets when requested. Called ahead to ask about a rollaway bed to be told they were not sure of availability and to check upon check-in. When checking in, was told they do not have rollaways. Staff not empowered to help guests. When we had an issue... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The General Manager was the most rude individual I have ever dealt with in my life, my self and my organization will make sure to never stay there again, dirty rooms, broken items, and the general manager never addressed the situations asked for. Will never recommend ever.
Business response:
Thank you for your review. We sincerely apologize you did not experience the best from one of our associates. Your feedback will be shared with the appropriate individual to ensure this type of service is never repeated. We are also sorry for the cleanliness and maintenance problem you encountered. Your comments will be shared with the concerned team to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
All I have to say is that they need new management, Room we're not clean drop lemonade look for napkins had none in the room got a baby wipe to clean it look at the wiped as I was cleaning my hand print was in it all black looks like they had not mop in months, ask if they can come and mop I was told they only clean the room if you stay for more then 7days, shower was leaking all night, no phone line in the room to call front desk, room next door had TV blasting till 3am ask if they can tell them to lower the TV was told not... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We also regret the inconvenience you had due to other guests on the property. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
I don’t know where to start. Terrible customer service accept for 1 girl kinisha at front desk she was amazing!!!! Besides that we couldn’t even stay it wasn’t cleaned. Pillows
Business response:
Frank, thank you for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We have also asked our housekeeping team to be more diligent going forward. On a positive note, we will be sure to share your compliments with kinisha. We hope you will consider giving us another opport... read more
Bad Organization and Computer System We called for a late check-in. The key was ready for us when we showed up but would not work. The clerk at the desk fixed the key no problem. Sat we were gone all day. When we came back the key would not work again. Clerk/manager fixed the key. About an hour later the manger knocked on the door asking us who we are. They had no record of us being in the room and had rented it to someone else. Thank God the people they rented it to returned to the desk, telling them there were clothes and ... read more
Business response:
Thank you for your recent stay with us.We appreciate your remarks about the lack of detail to our property and grounds. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, Hotel Management
It had garbage everywhere
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
In happy customer It was terrible nothing in the room worked no wash towels no services they stiff u on the deposit which is 100 dollars which I'm still waiting for my deposit to be returned. I'll never return to that hotel..
Business response:
Robert, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. Kindly know, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.