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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Cecil, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Winner! Happy to stay close to where I was working. Very clean and comfortable with friendly staff.
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is great to read that you were impressed with our courteous associates and convenient location which was perfect for your needs. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
The bed mattress was not the greatest. Other than that all was great.
Business response:
John, thank you for your feedback. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Jerome, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
No complaints. Love it had a grate time like the laundry on site
Business response:
Loni, thank you for the glowing review of Extended Stay America. We're thrilled to know you enjoyed your time with us and that you were impressed with the amenities we offer. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Everything was ok except for the fact that the whole hallway on the 2nd floor smelled like smoke or some other type of illegal drug. Wasn't something I wanted my kids to smell. Plus we were on a non smoking room/floor. A little disappointed in that.
Business response:
Dear Amanda, thank you for allowing us to host you and your family's trip to the area.We areso sorry for the inconvenience you experienced due to the smoke smellthroughout your stay. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can be more diligent enforcing our no smoking policy moving forward. Thank you for staying with us, and we hope to see you again soon. Sincerely, Hotel Management
The only trouble I had with my visit was when I arrived after 10 hours of driving, I found nobody at the front desk to check me in. Called number and waited almost 15 minutes for the lady to arrive to finally check me in. Same issue at checkout. I waited 10 minutes to leave me key card. The location was easy access and clean. The bedding wasn’t the best but for the price I will stay again.
Business response:
Thank you for reviewing your experience at Extended Stay America. It is a delight to know you were happy with our well-kept property and that you found our location perfect for your needs. Your feedback has been discussed with the front office team to be diligent going ahead. Thank you once more for being our guest, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
bad beds The bed was horrible. It was like one we had to sleep in at my in-laws' house. It was extra soft toward the center, so both of us rolled to the center and ended up having to figure out a way to sleep.
Business response:
Susanna, thank you for being our guest at Extended Stay America. Although overall you had a pleasant stay with us, we are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Tuan, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 964 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.