Extended Stay America - Indianapolis - West 86th St.

Business response:

David, thank you for being our guest at Extended Stay America while you were here for a business trip. We're glad to know you liked your well-appointed room and that you had a pleasant time with us. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Erika, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Victoria, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are pleased to know you liked our associates and had a pleasant time with us, but we are sorry for the odor you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

David, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast as well as with the size of your room. We have suites of different sizes, configurations and rates available so we will be happy to reserve the suite of your choice during your next visit. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future imp... read more

Business response:

Thank you for the feedback about your stay at our hotel. We are happy your overall experience was enjoyable, but we are sorry for your disappointment with the size of your suite. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Tai, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management