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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expected better... We got in a little later than expected and there wasn’t anyone at the front desk. I had to use the front desk phone to dial 0 and a lady answered and said she would be right down. I waited at least 10 mins. The bathrooms were dirty..hair on the walls that wasn’t ours.
Business response:
Shauna, thank you for the feedback. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We apologize for the cleanliness issue you experienced in your room. We have discussed this with the housekeeping team and steps are being taken to ensure this does not happen again. We hope you will stay with us again and give us another opportunity to provide you with the ex... read more
Dishes???? The stay was average.with extended stay there was supposed to be dishes in the room but had to call the front desk then had to carry the dishes up to the room then bring the crate back down.also there was supposed to be a continental breakfast available and there was nothing but coffee.
Business response:
Curt, thank you for being our guest and providing your feedback. We regret your disappointment with our breakfast offerings and apologize for the difficulties you faced while you were here. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
It was ok. Staff was super. Room was clean. Breakfast was NO
Business response:
Thank you for choosing Extended Stay America. We are happy to read you loved our courteous associates and your well-maintained room. It was a pleasure having you as our guest, and we look forward to welcoming you again. Sincerely, Hotel Management
The property was very overgrown and unkept. Just looked like it was not taken care of recently
Business response:
Thank you for being our guest. We are glad you had an overall pleasant stay, but we apologize you were not pleased with the condition of our property. Your feedback is discussed with the appropriate individuals to see where we can make the necessary adjustments for future improvements. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,409 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.