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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was ok except for the fact that the whole hallway on the 2nd floor smelled like smoke or some other type of illegal drug. Wasn't something I wanted my kids to smell. Plus we were on a non smoking room/floor. A little disappointed in that.
Business response:
Dear Amanda, thank you for allowing us to host you and your family's trip to the area.We areso sorry for the inconvenience you experienced due to the smoke smellthroughout your stay. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can be more diligent enforcing our no smoking policy moving forward. Thank you for staying with us, and we hope to see you again soon. Sincerely, Hotel Management
The only trouble I had with my visit was when I arrived after 10 hours of driving, I found nobody at the front desk to check me in. Called number and waited almost 15 minutes for the lady to arrive to finally check me in. Same issue at checkout. I waited 10 minutes to leave me key card. The location was easy access and clean. The bedding wasn’t the best but for the price I will stay again.
Business response:
Thank you for reviewing your experience at Extended Stay America. It is a delight to know you were happy with our well-kept property and that you found our location perfect for your needs. Your feedback has been discussed with the front office team to be diligent going ahead. Thank you once more for being our guest, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
bad beds The bed was horrible. It was like one we had to sleep in at my in-laws' house. It was extra soft toward the center, so both of us rolled to the center and ended up having to figure out a way to sleep.
Business response:
Susanna, thank you for being our guest at Extended Stay America. Although overall you had a pleasant stay with us, we are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Tuan, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Amazing stay Very clean and accomidating the 2nd shift desk clerk was very very nice and was super helpful
Business response:
John, it's so nice to read this positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We look forward to your next stay with us soon. Sincerely, Hotel Management
Reggie's Experience It was excellent. I needed a quiet place due to my mom passing. It provided that and room to stretch out and not fill crowded in a small motel room. Thanks so much.
Business response:
Thank you for sharing your feedback. We are pleased you had a pleasant time at Extended Stay America. We are sorry for your loss and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
so so The first room we got was absolutely filthy!!! The hallway smelled especially strong of illegal substances. They did give me another room that was clean and the man at the desk was extremely nice to us and apologized. The people above us made as much noise as a herd of elephants, sounded like they were doing back flips off the bed. It would be a nice motel if they had a better class of people staying there, but for the reasonable price, I understand why they stay there. If it's only for one night, and I was in a pinch,... read more
Business response:
Patricia, we are truly sorry for the cleanliness issue you experienced in your initial room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We wish we would have known about the noise issue as we would have done our best to ensure you are comfortable. We are very sorry and hope you will con... read more
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 941 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.