Extended Stay America - Indianapolis - West 86th St.

Business response:

Romanus, thank you for being our guest. We are happy to know overall you had a pleasant stay with us and liked our ideal location. However, we are sorry if you had any inconvenience. We hope you will give us another chance to provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Gina, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our service made for a memorable stay. Your feedback is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by our friendly associates. We appreciate your feedback and look forward to welcoming you back soon for another pleasant experience. Sincerely, Hotel Management 

Business response:

Susan, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jessica, thank you for choosing Extended Stay America. Although you had a nice stay, we are sorry for the issues you experienced with the mattress and that you found the pillows uncomfortable. We wish you would have addressed these problems to our front desk as they would have their best to ensure you are comfortable. Thanks for the feedback. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Kelley, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your stay and for taking the time to post your review online. We appreciate knowing from our guests. We apologize for the less than the spotless condition of our facility and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay. We are so sorry for your disappointment with our hotel policies and for the cleanliness issues you encountered. We do our best to share all of the information about our hotel and amenities to each and every guest, but we can always improve and we will do just that. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management