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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Amazing stay Very clean and accomidating the 2nd shift desk clerk was very very nice and was super helpful
Business response:
John, it's so nice to read this positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We look forward to your next stay with us soon. Sincerely, Hotel Management
Reggie's Experience It was excellent. I needed a quiet place due to my mom passing. It provided that and room to stretch out and not fill crowded in a small motel room. Thanks so much.
Business response:
Thank you for sharing your feedback. We are pleased you had a pleasant time at Extended Stay America. We are sorry for your loss and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
so so The first room we got was absolutely filthy!!! The hallway smelled especially strong of illegal substances. They did give me another room that was clean and the man at the desk was extremely nice to us and apologized. The people above us made as much noise as a herd of elephants, sounded like they were doing back flips off the bed. It would be a nice motel if they had a better class of people staying there, but for the reasonable price, I understand why they stay there. If it's only for one night, and I was in a pinch,... read more
Business response:
Patricia, we are truly sorry for the cleanliness issue you experienced in your initial room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We wish we would have known about the noise issue as we would have done our best to ensure you are comfortable. We are very sorry and hope you will con... read more
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business Trip The room was comfortable and quiet. The wifi did not work the first evening, but it was fixed the second day.
Business response:
David, thank you for being our guest at Extended Stay America while you were here for a business trip. We're glad to know you liked your well-appointed room and that you had a pleasant time with us. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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Business response:
Erika, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
I loved the style of our room. Very home-like & comfortable.
Business response:
Victoria, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management
Staff was very friendly. But the hotel smelled like an old ashtray.
Business response:
Thank you for choosing our hotel for your stay. We are pleased to know you liked our associates and had a pleasant time with us, but we are sorry for the odor you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 964 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.