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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying at Extended Stay America. It is a pleasure knowing you were satisfied with everything we offer and that you had an enjoyable stay. We look forward to serving you again soon. Sincerely, Hotel Management
Had to ask for towels. Keys stopped working and had to be reset.
Business response:
Thank you for your feedback regarding your stay at our hotel. We were pleased you enjoyed your overall stay with us and we will certainly share your feedback with our team to take corrective actions. Without feedback, good or bad, we cannot improve our service to our guests. We hope we have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Just average. Staff was great though check in staff very friendly
Business response:
Lisa, thanks for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
13 day family road trip Very friendly staff the whole trip! Helped us out with anything we needed while we stayed.
Business response:
Sandra, thank you for staying at Extended Stay America and for the terrific review! It is great to know that our team made your stay more comfortable. Making our guests feel at home is what we love to do, and we will share your compliments with them. We hope you will consider us again the next time you are in the area. Sincerely, Hotel Management
There were about 20 empty beer cans in a Bud Light case underneath the sink. No room service on a daily basis. Once a week room service. To get new towels you have to bring your old towels, hand towels and washclothes down to the front desk to get clean towels. Surprisingly disappointing hotel stay.
Business response:
Anthony, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the cleanliness issue you came across in your room while it. Also, we are sorry to know you didn’t like our housekeeping policy. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Decent place to stay. There were a few hairs on the toilet. That’s the one place you should make spotless. Other than that the room was clean and neat.
Business response:
Thank you for reviewing Extended Stay America. We are happy our service and facilities were to your satisfaction, but we are sorry for the cleanliness issue you encountered. We will share your feedback with the housekeeping team to ensure it is not repeated. We look forward to welcoming you back. Sincerely, Hotel Management
Late checkin troubles We had to do a late checkin since we were traveling from far. So I called the hotel to inform and gave a tentative time of 12.30 to 1:00am. The staff mentioned we could reach any time. But when we reached there were no staffs. There was only one person, a security who was juggling between laundry and new guest checking. The receptionist had not left any information about the late checkin reservations. The system was also down so he couldn’t check our information. He asked to come back at 3 in the mornin... read more
Business response:
Nick, thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Exceptional value and comfort The is the third time my husband stayed at Extended Stay America. We were completely satisfied. The price is reasonable, the staff is super friendly and helpful, the rooms are clean and pleasant. The most important reason for my choice to return is the beds are comfortable. They serve a standard hotel breakfast ... we are vegan so had granola bars and black coffee. The coffee bar is open 24/7 so we helped ourselves to a cup of tea in the evening. There are mini-kitchens in all the rooms but ther... read more
Business response:
Cynthia, welcome back to Extended Stay America and for the fantastic review. We are glad you both enjoyed your comfortable room along with the service and the facilities we offer. Thanks again, and we look forward to welcoming you all again when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 941 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.