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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Susan, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Hard beds and pillows. Bed seemed really hard and so did the pillows. But we were grateful for a place we could all sleep in a bed. :)
Business response:
Jessica, thank you for choosing Extended Stay America. Although you had a nice stay, we are sorry for the issues you experienced with the mattress and that you found the pillows uncomfortable. We wish you would have addressed these problems to our front desk as they would have their best to ensure you are comfortable. Thanks for the feedback. We look forward to your return visit. Sincerely, Hotel Management
I was impressed. That it would take care of me and my 4
Business response:
Kelley, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Not clean. Had to clean the shower before taking one. Hallways were noisy and smelly
Business response:
Thank you for your stay and for taking the time to post your review online. We appreciate knowing from our guests. We apologize for the less than the spotless condition of our facility and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Ok stay I’ve never stayed at an extended stay and didn’t realize your room wasn’t going to get cleaned daily. Also “ free breakfast” should state free muffins/ granola bars and coffee. Also, the carpets throughout hotel needed vacuuming.
Business response:
Thank you for taking the time to evaluate your stay. We are so sorry for your disappointment with our hotel policies and for the cleanliness issues you encountered. We do our best to share all of the information about our hotel and amenities to each and every guest, but we can always improve and we will do just that. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Rested It was nice
Business response:
Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
James, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
very nice room everything that should be was rhere and worked quote satisfied
Business response:
Tim, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know you loved our well-maintained room and that you had a great stay. It was a pleasure hosting you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Front desk staff were really kind and always willing to help with anything. However, the room could have been cleaned better. The microwave had rice in it from some prior guests. There was also some sauce or something that had been spilled on the stove top that had not been cleaned. The shower curtain had two small blood stains on it. Most likely someone had cut themselves shaving or something and touched the curtain. It was not a massive thing, but They should have changed it rather than have it in a room for guest to see. ... read more
Business response:
Thank you for staying with us. Although you liked our courteous service, we are sorry for the cleanliness issues you encountered while you were here. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 964 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.