Extended Stay America - Indianapolis - West 86th St.

Business response:

Thank you, Scott. I will pass that along to my staff- they love to hear that they are doing a great job! 

Business response:

Thanks for evaluating your feedback regarding your visit to our hotel. Although you liked most aspects of our hotel, we apologize for the service issue at the time if check-in and are sorry to know our breakfast offerings weren’t to your liking. Your concerns are discussed with the concerned individuals in an effort to improve our future guest experiences going ahead. We hope to receive a chance to provide you with an improved experience. Sincerely, Hotel Management 

Business response:

Tracy, thanks for the awesome review of Extended Stay America. We appreciate you for confirming you had a great time with us and that our excellent service was the highlight of your stay. Your compliments will be shared with our team for a good job done. Thank you once more for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the review. Although you liked certain aspects of our hotel, we are sorry to know you were unhappy with our grab-and-go breakfast offerings and that our facility fell short of your expectations. Your feedback regarding our breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management 

Business response:

Cheryl, thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad you had a nice time with us and that you liked our well-kept property. That being said, we are sorry for the issue you had with our parking facility. We have shared your feedback with the concerned teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Timothy, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kelly, thank you for reviewing us. We are happy to know you liked our location, but we apologize for the cleanliness issues you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management 

Business response:

Jacob, we appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management