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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was awful!! Rude rude rude!!! Marijuana smell late at night, loud music and bed bugs were found in several rooms. Seriously the worst stay I have ever had and I travel often. Many times there was no one at the front desk and no one answered the phone. Awful awful awful!!!!
Business response:
Fritz, thank you for your feedback. We have noted your comments, and you have our assurance that this will be addressed appropriately by the appropriate individuals. Thank you once again for your time, and we wish you safe travels. Sincerely, Hotel Management
No rooms I had a room booked, but when I arrived I was told by a very unfriendly girl that they were all booked up and there were no rooms Available.
Business response:
Thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
My stay was okay. I’m not even sure if this is the proper hotel because the day of check in I received a call that I could no longer stay. I also was charged twice for both hotel stays. Rooms were dirty. Stains in bathroom. Glad I only stayed for one night!
Business response:
Jasmine, thank you for taking the time to show us your concern. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
When I went to check in the front desk person informed me that I would need to come back in 30 minutes rooms were not ready. When I returned no front desk person and a Housekeeping person tried to check me in and said no rooms available. Even though I had paid for a room in advance. the Housekeeping person was very helpful and no Manager were there to help her out. I will never stay at this property again.
Business response:
Ann, thank you for your review. We are sorry your suite was not ready upon arrival and apologize for the issues you encountered. We are reviewing this with our team to see what went wrong so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The property has no Ice machine, and there was trash bags left in the hallway stinking, and my room was infested with ROCHES!! I don't think that I will stay there again.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Please note, we receive many positive comments regarding our fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice... read more
Not a good experience Arrived and did not have room available. Took over an hour to get us into another room. Then I had to pay the hotel for that room. Now I am trying to get a refund from Hotels.com and I have been on hold for 1 hour. The room was not very clean and the hallway smelled of marijuana. The phone didn’t work, so I had to downstairs to request extra pillows and blankets. Just an all around bad experience.
Business response:
Jacqueline, thank you for your candid evaluation. We regret the concerns you had with your reservations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team and make sure the concerns you outlined are resolved. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Since... read more
Poor service No breakfast other than lukewarm coffee with no creamer to be had. Also the water pressure was non-existent. Front desk service was beyond spotty took over 10 minutes on check-in and check-out for someone to show up at the front desk.
Business response:
Deborah, thank you for being our guest. It was disappointing to read your comments and know our associates were not present at the front office at check-in/out. We apologize for the inconvenience. Such a lapse in service is not acceptable, and we assure you to look into this situation. We are also sorry for the breakfast not being served and the water pressure. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.