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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't even know where to begin explaining my disgust for this property. You advertise that this is a smoke free facility. That couldn't be any further from the truth. It smelled like a bowling alley, and that was made worse by trying to mask the pot and cigarette odors with air fresheners.The initial room we were in was absolutely not clean. The tables were greasy and gross with handprints and crumbs on them. There was actual dirt and sand in the bathtub. It looks like there was wax spilled all over the floor and instead o... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Not coming back We stayed here 3 years ago and were very happy with our stay so we decided to book here again. We asked for 2 beds and a roll away or pull out couch (same set up we had last time) but we were given one bed and a pull out. They said they didn’t have any other rooms available but the parking lot was not even half full. They were able to find a roll away bed for us and left it in the lobby for us to take up to our 3rd floor room. When we entered the room there were no sheets, blankets or pillows for the pull out... read more
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Got a room with a pull out bad the bad was tied down said it was broken the bathroom foor did not close it broken and the air unit it very. Load
Business response:
Thank you for your candid evaluation. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Reservation was screwed up. Night staff was rude. Room smelled and matress was dirty that I had to clean myself.
Business response:
Thank you for the feedback and for staying with our hotel. We regret the issues you had with your reservation and for the unsatisfactory service, you received from our front desk team. It is also disappointing to read the cleanliness oversights you encountered in your room and we will address all of your concerns with the appropriate team. We hope you will reconsider a visit soon. Sincerely, Hotel Management
2/10 My experience was very discouraging. When we got to the room, it was not properly cleaned. The floor had red stains all over the room, the beds were not properly made, the towels in the bathroom weren’t clean, and the other guests nearby were very rowdy. I will not be returning to this hotel.
Business response:
Thank you for your feedback. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.