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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room looked half cleaned dirty microwave and countertops bed sheets were cheap and old no light bulbs in the light and none on site my let out bed on the couch didn’t have any sheets in the room for it when I went to check out waited at the desk no one came I called them someone answered and took a very long time to come.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. We hope y... read more
Room not ready because it was dirty even though we arrived at 6pm. Given another room which unfortunately was also dirty. Cigarette butt on the floor, dirty wash cloth on the shower rail, roll of toilet paper that looked like it had been dunked in water (all wrinkly, couldn't separate the sheets- had to get another one. No TV remote. Also "free wi-fi" all day everyday doesn't really work except for the lightest browsing- my 5G phone working as a hotspot was faster. Of course if you wanted to you could pay extra for stuff tha... read more
Business response:
Edward, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in your rooms and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Run the other way. Where do I start? First: reserved a studio suite with 2 beds and a sofa sleeper. After all, 3 of us were staying. they "upgraded" us to a suite with 1 bed and a sofa sleeper. (Going from 2+1 to 1+1 is a downgrade, not an upgrade). The garbage in the kitchen was still there from previous guest. Enough crumbs in the desk drawer to make a cookie with. Dirty kleenex stuffed into arm of couch. The security lock was missing pieces. Room was next to the elevator/electrical closet and had a constant hum. Elephants... read more
Business response:
Lynn, we were disheartened to read your review. Please accept our sincere apology for not meeting your expectations with your suite and the problems you encountered in it. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
The only thing I liked was the convenience and location of the property for the area I needed to be in for my engagement. Upon entering the hotel everything is camouflage everything is clean everything looks presentable and nice on first impression, but once you enter into the private rental areas of this hotel location first impression is very deceiving. I was very disappointed in the dirtiness of my room that I had to be put in another room that appeared to be clean when myself in the clerk walked in but once we started to... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Our guests' well-being has been and continues to be an integral part of our safety policies and procedures, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. Also, we are sorry our service was not up to your expectations. Your concerns are important to us, and we will use it to i... read more
yuck When I gave them my credit card they said there was a $55 REFUNDABLE deposit which I still have not been refunded. The place was disgusting and smelled nasty. Not to mention they staff were very rude and not helpful at all
Business response:
Lauren, thank you for the feedback. Your comfort will always be our top priority, so we apologize that we did not properly service your room. Moreover, we are sorry you met with anything but exceptional service. We have shared your concerns with the appropriate team members to take corrective measures. Meanwhile, you can reach out to our front desk as they will be happy to assist you with your billing-related queries. We hope you will consider a return visit soon. Sincerely, Hotel Management
The place didn’t smell right, the dryer didn’t work properly, and they didn’t offer housekeeping since I only stayed a few days.
Business response:
John, thank you for your feedback. We are sorry for your disappointing experience and regret that some of our services and amenities were unavailable during your stay. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations. Sincerely, Hotel Management
No sleep hotel My main complaint is that we wasn’t able to get NO rest, the guess who stayed over our room was so loud, for hours. It sounds like they was playing bowling and football. I did speak to the front desk twice (she said she was the assistant manager), and she said she would call the room both times, but that didn’t help, that made the guess get even louder. So we just had to stick it out till 12pm (that’s when they stopped). And besides we wasn’t able to get any rest, there was guys on the side of the building pla... read more
Business response:
We would like to offer our sincerest apologies for the problems you encountered while you were here. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity, and we regret that we were unable to resolve it to your satisfaction. Your concerns will be shared with our front desk team in an effort to be more diligent moving forward. Please consider giving us another chance so we can make it up to you. Sincerely, ... read more
The floors hadn’t been swept there wash hair still in the bathtub. Also a couple drawers still had stuff from previous people’s stays. Overall the sanitation and cleaning of rooms could be more thorough considering the times we are in with covid.
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition as it should have been and regret the inconvenience caused. We take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. Once more, we apologize and hope you will reconsider staying with us in the future. Sincerely, Hotel Management
Disappointed They did not have a room they transfered us to a sister property. It was super loud the upstairs guest were running hard on the floor. It had no soap, no dishes.
Business response:
Jessica, thank you for your review. We apologize we were not able to accommodate you at our hotel and for the inconvenience you experienced. We regret the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.