Extended Stay America - Indianapolis - West 86th St.

Business response:

Thank you for choosing to stay with us. We are sorry for the difficulties you encountered while you were here. Please be assured that we have shared your feedback with the appropriate teams to fix the problems you mentioned. We have also asked our maintenance department to inspect the smoke alarm in your room. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Amy, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. Please reconsider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management 

Business response:

We are sorry for the disappointement and apologize for not being able to accommodate you in our hotel. We are reviewing this incident with appropriate members of our team to improve the experience of our future guests. Thank you for your feedback, and we consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management 

Business response:

We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. Please give us another chance, so we can make it up to you. Sincerely, Hotel Management 

Business response:

William, thank you for staying with us during your recent trip to the area. We cannot apologize enough for the poor service you encountered while staying here. We will revisit our procedures to be sure we are meeting the high standards guests expect from our brand every single stay. We appreciate your feedback, and we are committed to making sure we don't repeat what you experienced. We do hope you will give us another chance to provide you with the stay you deserve. Sincerely, Hotel Management