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Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The best ever!! Tuana was very helpful and friendly as I checked in as well as when I had questions! Ricky Brown was professional and knowledgable! I am glad that I chose this facility! My room was spacious and clean! I want the smell at home in my own bedroom!! I will be staying here again!!
Business response:
Thank you so much for sharing your experience with us. It's great to hear that Tuana was very helpful and friendly. Also, it's great to know that Ricky was professional and knowledgeable. I'll be sure to share your kind remarks with our team. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I traveled a very far distance to stay at this hotel. I called in advanced and informed the staff that I was going to require a late check-in. I tried for an hour and a half to get someone to the office with know success. After departing, I called Hotels.com and they were able to reach someone only after I checked into another hotel.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you tried for an hour and a half to get someone to the office with no success. In response to your feedback, I am working with my team to make sure that they are checking the telephones during their shifts. We will continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never again. There is no elevator. I was given a room on the 3rd floor. After carrying my luggage up 3 flights, the room was not ready for a guest. The fixtures in the tub had been removed. I had to go back down 3 flights of stairs, with my luggage, to let them know. They gave me a room on the 2nd floor. I go up the stairs with my luggage, just to find that this room was also not ready for a guest. It was being worked on. So I had to go BACK down the stairs, WITH my luggage, to get a 3rd room. This was on the 3rd floor! Back... read more
Business response:
Thank you for providing us with details about your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff is making sure that all rooms are ready for check-in upon guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Family and Business I have stayed at this hotel before where I had a bigger room and better amenities. This time I had to take a smaller room where there was still a smoky smell in the hallway. But I really appreciated having the kitchenette. However, adding a small table to serve as a desk made it a rather tight squeeze and I was very disappointed that the TV did not offer the local PBS station.
Overall had a good stay The staff was very friendly and the price was incredible. The rooms were very Nicely cleaned and overall had a good stay. The location isn't the best but it was definitely worth it. Only complaint is smelling marijuana all night. Thanks!
Good Location- Okay Hotel Nice location but hotel is a little run down. Rooms are somewhat dirty. Over all it's a good value
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our hotel’s appearance was not to your satisfaction. Still, I'm so pleased to hear that we were able to provide you with a good value and a convenient location. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
make over. The night shift had very bad attitude. but the morning shift tried to make me comfortable. the hotel needs a make over bad.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that you experienced service issues during your stay and that the appearance of our hotel was not what you expected. In response to your feedback, I am working with our corporate office to make some changes at our hotel as well as coaching our staff to ensure that each guest is provided with professional customer service. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experien... read more
Nice Stay, Friendly Staff, Good Location It's a very nice hotel in a good area of town. A lot of restaurants are close by. The staff was very friendly. The only negative was there was a lot of noise outside early in the morning from construction work.
Business response:
Thank you for taking the time to write a review of your stay. It is so rewarding to read that you had a nice stay with us and our staff provided you with great customer service. I’m so pleased to hear you enjoyed our location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,113 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.