This profile has been claimed by the business owner or representative.
Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
The bed felt horrible it was so hard and uncomfortable. There weren’t any amenities! There’s no elevators!
Business response:
Feleshia, thank you for your review. We are sorry you were disappointed with our beds. We wish we had the opportunity to address the problem while you were here. We also regret your disappointment with some of our amenities not available during your stay due to the current circumstances. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I was denied check in would like a refund the customer service representative denied me check in
Business response:
Robin, thank you for your review. We regret the inconvenience you experienced upon check-in, and for the disappointment it caused. We are reviewing this situation to see what went wrong so we can avoid this in the future. Meanwhile, for any assistance feel free to reach out to our front desk as our associates will be happy to help you. We hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
It’s at good location The property smells bad and need to be clean up
Business response:
Thank you for your review. Our staff is committed to providing a fresh and clean environment for our guests, so we genuinely apologize for the unpleasant smell you encountered during your visit. Your comments will surely be discussed with our team to ensure our guests do not experience the same. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
Très très decue Acceuil pas terrible Mauvaise odeur de friture dans les couloirs Lampe des chambres qui ne fonctionnait pas Heureusement nous sommes restés qu une nuit
Business response:
Alexandra, thank you for taking the time to review your overnight stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the lamps have been shared with the maintenance team to fix it immediately. We do hope you will reconsider giving us another chance in the future to make it up to you. Sincerely, Hotel Management
Poor management Poor management checking in to front desk took a long time for the first room smell like smoke when entering room they have no smoking sign on the wall. No coffee maker in kitchen or soap inside bathroom, floor are sticky and bathroom not clean thorough around toilet base and toilet overall and inside the tub lot of leaking water and loud dropping sound from faucet sink inside bathroom and heavy odor inside bathroom, AC unit in room did not work properly do to tv Signal weak unable to use Internet do to weak ... read more
Business response:
Dear Trung, thank you for your review. We apologize for the smoke smell you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Moreover, we would like to extend our apologies for the cleanliness and maintenance issues you encountered. We have shared your concerns with the appropriate individuals to take corrective measures. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel... read more
It was old and out of date. There was smoking inside even though it had no smoking signs on the doors. We did not even get under the sheets for fear of "things". I'm glad we were only there to sleep.
Business response:
Thank you for choosing our hotel. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.