This profile has been claimed by the business owner or representative.
Extended Stay America - Jackson - Ridgeland
- Hotels
- Jackson, MS
About this business
Location details
800 Ridgewood Rd., Jackson, MS, 39157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't take the deal!! This place is DIRTY and it smells bad. Thankfully there didn't seem to be any bed bugs but I definitely wouldn't take a black light to this place. Will NOT be staying here again!
Business response:
Merry, thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The property is located in a great place but the cleanliness was terrible. Urine was left all around the bottom of the toilet seat.
Business response:
Billy, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Lazy staff, under staff! Booked 3 days ( stayed 1 1/2 ) had to beg for clean towels. Walked outside 2am cause I couldn’t sleep, two individuals smoking crack at the entrance. We checked out before time. It use to be okay there.
Business response:
Dear Kim, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
I have never refused to stay at a hotel before. I have never refused to stay at a hotel before. I am not a high maintenance person and often camp so my needs are minimal. There was no elevator so I had to lug a heavy suitcase upstairs. There were awful cooking smells in the hallway. The room was dark and dingy. Internet would not connect. It was too much. I left and found another hotel. The woman at the desk was understanding and lovely.
Business response:
Thank you for choosing our hotel. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your experience at our hotel was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
Never again The map link on the hotel.com takes to the wrong location. They have no record of my reservation and I am sitting on hold for 20 minutes with hotel.com because the representative for the hotel does not have the initiative to handle customer relations in regards to booking and reservations. Service sucks
Needs new staffing. They are unprofessional and irresponsible.
Business response:
Paula, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jackson - Ridgeland
How is Extended Stay America - Jackson - Ridgeland rated?
Extended Stay America - Jackson - Ridgeland has a 3.6 star rating with 1,091 reviews.
When is Extended Stay America - Jackson - Ridgeland open?
Extended Stay America - Jackson - Ridgeland is open now. It will close tomorrow at 12:00 a.m.