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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived to check in the outside was dull looking and not very inviting. When I entered the lighting was medial, but ample.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
1. Shower curtain too short for the shower. Need to use some if the too few towels to soak up all of the water on the floor. 2. Have to go to the front desk to check out kitchen items. One in the AM and i don't feel like going to the desk to check out a fork. Geez...
Business response:
Thank you for your review. We are sorry for your disappointment with the curtain. We will make a note of your feedback so that appropriate actions can be taken. We also apologize you did not liked our kitchenware policy and the inconvenience it caused. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
The staff was friendly, the hotel needs to hire new cleaning people or give the ones they have more time to do a better job.from the time when I first got there the front doors was locked I had to pick up a phone to call the front desk well I lock at this cream color phone that had black n brown stuff on it I was like omg got gut feeling but ignored it just drove 7 hrs I was tired the person with me started laughing saying they thought I was suppose to stay on phone I was like umm not holding that dirty thing to my face. Onc... read more
Business response:
Thank you for being our guest. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our front desk and housekeeping departments to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Avoid this place. It is not worth the money. Furniture was worn and damaged. The carpet was soiled and the room was malodorous. There was a strong smell of marijuana coming from one of the rooms as I walked down the hallway.
Business response:
We appreciate the valuable feedback about your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke smell. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We will also share your feedback with the appropriate team regarding the furniture. Please give us another chance to redeem ourselves. Sincer... read more
Too old, carpets filthy, trash furniture, do not stay here!
Business response:
Thank you for taking the time to review your stay. We apologize for your disappointment with the poor condition of our property. Please be assured that we have alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We have also shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that op... read more
Never again From the beginning my Husband didn’t want to sta there but we had our GBaby. And this was the only place that had non smoking rooms for our last minute trip Housekeeping never came to our room to see if we need service We had to go down to the front desk for towels and washcloths Had a kitchenette with no dishes basically everything was at the front desk. Breakfast was a small Lil cabinet by the door Entrance And the hotel had a funny smell we had to by Lysol and for breeze to spray the room. I totally give this ... read more
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.