This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was rundown and not that clean. The bathtub is slippery and has a dip. Also, only 2 towels/washcloths for 4 guests. When my daughter went to ask for more towels, she was told she couldn't have any. When i went to ask, i was told I needed to bring back the dirty towels. When I did that, i still wasn't given enough washcloths.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that your stay did not meet your expectations and understand how frustrating it must have been to encounter challenges with the accommodations and amenities. Providing a comfortable and well-prepared environment for every guest is very important to us, and your comments have been shared with our team. Feedback like yours helps us identify opportunities to enhance our services and ensure a smoother experience in the future. We hope you ... read more
The kitchen was leaking, and it took 3 trips to get the room keys to work. Then the phone did not have a dial tone
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the kitchen leak and the issue with the phone line. Additionally, we regret the difficulty with the room keys and the frustration you felt. These concerns certainly do not reflect the smooth and comfortable stay we aim to provide. Comments like yours are invaluable, as we continually strive to identify areas where we can improve. Your insights will be shared with our maintenance and front desk teams to e... read more
Amenities and room. They had no ice machine and the room smelled musty
Business response:
Dear Guest, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your overall stay with us. We have noted your feedback regarding the room. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. We would welcome another opportunity to provide yo... read more
Good stay
2nd room we were given was fine, other than Shower/Tub Tile & Grout need a serious scrub. :Breakfast" is a stretch - it is small cold muffins, small breakfast bars and instant oatmeal. No juicre, milk. Etc.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that your second room met expectations overall. At the same time, we sincerely apologize for the condition of the shower as well as the limited breakfast offerings. Cleanliness and a satisfying breakfast experience are important to us, and we regret that these aspects of your stay fell short. Your comments will be shared with our housekeeping and food service teams to ensure improvements are made. We appreciate your feedback and will use it to enhance the g... read more
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,008 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.