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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was rundown and not that clean. The bathtub is slippery and has a dip. Also, only 2 towels/washcloths for 4 guests. When my daughter went to ask for more towels, she was told she couldn't have any. When i went to ask, i was told I needed to bring back the dirty towels. When I did that, i still wasn't given enough washcloths.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that your stay did not meet your expectations and understand how frustrating it must have been to encounter challenges with the accommodations and amenities. Providing a comfortable and well-prepared environment for every guest is very important to us, and your comments have been shared with our team. Feedback like yours helps us identify opportunities to enhance our services and ensure a smoother experience in the future. We hope you ... read more
The kitchen was leaking, and it took 3 trips to get the room keys to work. Then the phone did not have a dial tone
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the kitchen leak and the issue with the phone line. Additionally, we regret the difficulty with the room keys and the frustration you felt. These concerns certainly do not reflect the smooth and comfortable stay we aim to provide. Comments like yours are invaluable, as we continually strive to identify areas where we can improve. Your insights will be shared with our maintenance and front desk teams to e... read more
Amenities and room. They had no ice machine and the room smelled musty
Business response:
Dear Guest, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your overall stay with us. We have noted your feedback regarding the room. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. We would welcome another opportunity to provide yo... read more
Room not up to standards. Missing Tv in bedroom, no remote for tv in living area. Very dated, mattress needs replacing, repair needed.
Business response:
Dear Guest, We are sorry that the room did not meet your expectations. Your concerns will be shared with our team to ensure these matters are reviewed. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more comfortable stay in the future. Sincerely, Hotel Management
Muy descuidada
Business response:
Dear Guest, We are truly sorry that your experience left you feeling this way. That is certainly not the impression we want any guest to have. Your comment will be shared with our team so we can improve where needed. We hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Staff was great, room wasn’t as advertised and microwave didn’t work.
Business response:
Dear Guest, Thank you for reviewing your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that our rooms and amenities did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We appreciate your kind words about our staff. We sincerely hope you will consider granting us another opportunity to host you in the f... read more
Nasty, filthy rooms. Had to hear screaming all night from the next room over. Pretty sure there's people being trafficked thru this place.
Business response:
Dear Guest, Thank you for sharing your experience. We are very concerned by your comments and want to be clear that our property does not tolerate unsafe behavior of any kind. Our team works to maintain a respectful environment and partners with local authorities when needed to ensure guest well-being. We regret that noise disrupted your rest and that the room condition did not meet expectations. Cleanliness and comfort remain important priorities, and feedback like this helps reinforce where stronger oversight is needed. We... read more
There were NO supplies in the kitchen, not even a coffee pot. Not a single chair in the room to sit on to eat. No place in the bathroom to put toiletries, no table or stand, and the one hook was broken off the door. The bed linens didn't fit and I wasn't confident they were clean. The kitchen sink was open underneath with broken Ptrap plumbing visible. The kitchen counters were worn and dirty looking and the stove elements dirty. Worst room I've ever had.
Business response:
Dear Guest, Thank you for providing your feedback. We sincerely apologize for the experience you encountered during your stay. We take the condition of our accommodations very seriously and are committed to addressing the issues you raised. Your insights are invaluable, and we will thoroughly review the areas of concern to enhance the overall experience for our guests. We appreciate your input and look forward to the opportunity to welcome you back for a more satisfying and enjoyable stay. Sincerely, Hotel Management
Good stay
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.