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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel should be removed from Expedia. The facility is below average and doesn’t meet the standards.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts with us. We are sorry to hear that the property did not meet the level of comfort you expected, and we understand how disappointing this must have been. Guest comfort and a well-maintained environment are priorities for us, and it is disappointing to know that the overall condition of our property left such an unfavorable impression. Your feedback has been shared with our leadership team so we can better evaluate where improvements are needed and to help preven... read more
Yes
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your review. Our goal is to provide an exceptional experience, and it’s always rewarding when a guest’s stay goes so smoothly. It was a pleasure to host your time in the city, and we hope to see you again soon! Sincerely, Hotel Management
Shower has mold, roach on the floor, bed was hard and two outlets didn’t work
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. The comfort and well-being of our guests are extremely important to us, and we regret that your experience did not reflect the standard we strive to uphold. Your comments have been shared with our housekeeping and maintenance teams to ensure prompt corrective action and to prevent a recurrence. We take this feedback seriously and appreciate you bringing it to our attention. We hope to have the opportunity to restore your confidence ... read more
They gave my room away even though i purchased trip insurance. They replaced the room with smaller bed. The next day my key stopped working. They couldn't fix the key so my only option was to not leave the room until checkout. The room was disgusting. Not cleaned at all. Worst hotel ive ever stayed at.
Business response:
Dear Guest, We are very sorry to hear about the difficulties you experienced during your stay. The challenges with your room, key access, and overall cleanliness were unacceptable, and we sincerely apologize for the discomfort and frustration this caused. Your feedback has been shared with our housekeeping and front desk teams to ensure greater attention to guest service and room readiness. We hope you will allow us another opportunity in the future to provide a stay that better reflects the comfort and quality our guests ri... read more
The tv was on when we checked into room and could not be turned off because the remote was missing a battery. Took three trips down to front desk to get another working remote. The girl was very nice but it was terribly inconvenient. The telephone in the room didn't work either. Also no soap or paper towels in lobby bathroom. The kitchen in the room had NO supplies. Was not aware of this, no coffee maker, thats a big deal. Will not ever stay there again.
Business response:
Dear Guest, We’re truly sorry to hear about the inconvenience you experienced during your visit. It’s disappointing that the issues with the television and phone, and the missing amenities, caused frustration despite the team’s efforts to assist. We also apologize for the lack of soap and paper towels in the lobby restroom, as well as for not clarifying that kitchen supplies and in-room amenities are available upon request at the front desk. We will share your concerns with our team to ensure these details are effectively co... read more
The lady at the desk tried to help us (she was very kind) after we arrived to our first room and it was filthy and without a sofa bed mattress. She gave us another room and the second room had a sofa mattress but it had a bloodied sheet on it. The entire building smells very badly. The rooms are not clean. We requested a refund and are staying somewhere else.
Business response:
Dear Sara, Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet expectations, and we understand how disappointing this must have been. While we’re glad our staff member made an effort to assist, we regret that the accommodations still fell short of what you had hoped for, leading you to seek alternative lodging. Your comments have been noted and will be reviewed with the relevant teams to help improve future guest experience. We hope you will consider giving us another opportunit... read more
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.