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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY Away from this place. We booked an extended stay because we wanted to kitchen...well one of the burners was working, the microwave, and the dishwasher were disgusting, the shower was clogged, there was not remotes for the TV....the list can go on and on. Do yourself a favor and stay somewhere else.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry that the condition of the room and the kitchen amenities did not meet expectations, especially during an extended stay where comfort and functionality matter greatly. This is not the experience we aim to provide. Your comments will be shared with our team as part of our ongoing efforts to improve overall conditions and consistency. We appreciate you sharing your perspective, as it helps guide future improvements. Sincerely, Hotel Managemen... read more
Room had no amenities, put me all the way in the back on the third floor knowing i had a service animal, Room very neglected, no trash cans outside to put dog bags, cigarette butts outside everywhere, staff very unfriendly, No breakfast like any other hotel, they have stale muffins, no regular coffee creamer, and when asked if they had any they were rude. place is not being cared for nothing in the kitchen except one dish towel. I have stayed at an extended stay before and it was 100 times better than this one. Sad the staff... read more
Business response:
Dear Guest, We sincerely appreciate your feedback and are genuinely sorry to hear about your recent experience. It is disappointing to learn that your room did not meet expectations and that the service fell short of our standards. We take your concerns regarding cleanliness and staff behaviour seriously and will address them to enhance the overall guest experience. Additionally, we regret that the breakfast offerings and amenities did not meet your needs. We take your comments seriously, and we are committed to improving th... read more
The room was dirty.
Business response:
Dear Guest, We’re very sorry to hear about the discomfort you experienced during your visit. Providing a clean, welcoming atmosphere is essential to the experience we strive to deliver, and we regret the inconveniences you encountered in your room. Your feedback has been shared with our housekeeping team to reinforce our attention to room readiness and overall presentation. We hope you will allow us to provide a more dependable and welcoming experience in the future. Sincerely, Hotel Management
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Business response:
Dear Guest, We are sorry your stay with us was anything but perfect, and we wish we had had the opportunity to address your concerns while you were still here. There is nothing more important to us than ensuring our guests have a comfortable and relaxing time with us, and we regret that we failed to deliver this during your visit. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
2nd room we were given was fine, other than Shower/Tub Tile & Grout need a serious scrub. :Breakfast" is a stretch - it is small cold muffins, small breakfast bars and instant oatmeal. No juicre, milk. Etc.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that your second room met expectations overall. At the same time, we sincerely apologize for the condition of the shower as well as the limited breakfast offerings. Cleanliness and a satisfying breakfast experience are important to us, and we regret that these aspects of your stay fell short. Your comments will be shared with our housekeeping and food service teams to ensure improvements are made. We appreciate your feedback and will use it to enhance the g... read more
Police activity in the front, side doors don’t lock, and hallways smell like dog. Breakfast was coffee that was so weak you can see straight through to the bottom of the cup and some “chewy” bars. Caution: this did not seem like a motel that serves interstate travelers. Night clerk responded after hours and checked me in despite a crazy person trying to break in the front door and two cops outside responding. Would not recommend.
Business response:
Dear Guest, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.