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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The reservation was for a room with a queen bed and a sofa bed since the reservation was for 3 people. The initial room assigned did not have a sofa bed. It only had a queen bed. I had to go back to the desk and ask how 3 people are going to sleep in one bed. The receptionist then assigned me a room with a queen bed and sofa bed.
Business response:
Dear Roger, Thank you for your feedback. We apologize for the inconvenience you experienced with the room assignment and the mix-up regarding the sofa bed. We understand how important it is for your accommodations to match your reservation needs. We’re glad our receptionist was able to resolve the issue by assigning you a suitable room. Your comments help us improve our processes, and we appreciate your understanding. We hope to provide a smoother experience during your next stay.Sincerely,Hotel Management
A place to lay your head It's ok. A place to rest your head. Most of the people there live there on a full time bases.
Business response:
Dear Kevin, Thank you for sharing your feedback. We’re glad you found our hotel to be a suitable place to rest during your stay. We understand that the long-term residents might create a different atmosphere, and we appreciate your understanding. Our goal is to ensure a comfortable experience for all our guests, and your comments help us improve. We truly appreciate your feedback and look forward to welcoming you back for another stay in the future. Sincerely,Hotel Management
No pool available? No check in after midnight nor is there breakfast n os t important meal of day
Business response:
Dear Angelita, Thank you for your feedback. We apologize for any inconvenience caused by the absence of a pool, the check-in policy, and the lack of breakfast options. We understand that these amenities are important, and we are currently reviewing our services to better meet our guests' needs. Your comments are valuable, and we appreciate you bringing them to our attention. We hope to have the opportunity to improve your experience in the future. Sincerely,Hotel Management
My room was FILTHY, the secondary lock on the inside of the room door was broken,the refrigerator was very noisy and barely kept waters cold and the freezer didn't freeze at all. The room smelled of fresh paint something terrible but the walls nor ceiling looked freshly painted, and seen nicer furniture on the curb or in a dumpster than what was in the room.I've almost lost all faith in booking an affordable room online every again. On the plus side I survived the night, the AC was loud but cold,and they had not great coffee... read more
Business response:
Dear Dustin, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with cleanliness, room amenities, and maintenance. Your comments about the condition of the room and the refrigerator are concerning, and we will address these issues promptly to ensure improvements. We hope you’ll reconsider and give us another chance in the future.Sincerely,Hotel Management
The staff was all very good and professional coming from Dallas texas
Business response:
Dear deshawn, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Until then, safe travels!Sincerely,Hotel Management
the shower was dirty,then they barley had enough pillows for two people and the hallways have a off smell of dog
Business response:
Dear alexia, Thank you for your feedback. We apologize for the cleanliness issues with the shower, the lack of pillows, and the unpleasant smell in the hallways. This is not reflective of our standards, and we are addressing these concerns with our team to ensure improvements are made. Your comments are valuable for our ongoing efforts to enhance our guest experience. We appreciate you bringing these matters to our attention and hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.