This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not recommend Doesn't seem to have been updated since the 1980s. Lots of staining on counters, smells awful, bed, pillows and sheets horribly uncomfortable.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
The rooms weren't clean, sheets dirty and the bathroom nasty, roaches on the floor..disgusting.
Business response:
Dear Phyllis, Thank you for taking the time to write a review. We're genuinely sorry to hear about the challenges you faced during your stay. Your experience aligns differently with the standards we strive to uphold. Please accept our sincere apologies for any inconvenience. Your feedback is valuable, and we assure you that we will address these issues to improve our services. We appreciate your understanding and hope you'll consider giving us another opportunity to provide a more positive experience in the future.Sincerely,... read more
Cockroaches running everywhere!
Business response:
Dear Earlene, Thank you for choosing us and sharing your feedback. We're sorry to hear about your experience. We take pest concerns seriously and have processes to address them promptly. We encourage you to contact our customer service to discuss this matter further and allow us to investigate and resolve the issue. Your satisfaction is important to us, and we appreciate your feedback, helping us maintain the highest standards for our guests.Sincerely,Hotel Management
They won’t let me post anything.
Business response:
Dear Christina, Thank you for choosing us and sharing your feedback. We regret to hear about your difficulty in posting. This might be a technical issue or a platform-specific matter. We recommend you contact us directly for assistance to guide you through any posting restrictions or technical challenges you may be facing. We appreciate your understanding and hope this issue is resolved promptly, allowing you to share your feedback. If there's anything else we can assist you with, please feel free to let us know.Sincerely,Ho... read more
Smelly, dirty and run down hotel The guy behind the counter wasn’t very helpful or talkative, he didn’t give us any information at all. The room was so old, run down and smelt. And the worst thing was the bed sheets were stained!
Business response:
Dear Nicholas, We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the lack of helpfulness and information from the staff, the condition of the room, and the stained bed sheets are concerning, and we deeply regret any inconvenience caused. Please be assured that we take your comments seriously and will address these issues promptly to prevent similar occurrences in the future. We assure you that what you experienced is unacceptable by our standards, and we hope we have th... read more
Saw several roaches in the room and bathroom. Sketchy people including the workers. Key card would not work. Had to go to front office 5 times to get it to work.
Business response:
Dear Annette, Thank you for taking the time to write a review about your visit. We apologize for any inconvenience you encountered during your stay. Please know that your feedback is valuable, and we'll address these concerns to ensure a better experience for future guests. If there's anything specific you'd like to discuss further, don't hesitate to reach out to us at the hotel. Thank you for bringing this to our attention.Sincerely,Hotel Management
The room smelled like urine.
Business response:
Dear Michael, Thank you for your valuable feedback. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a seamless experience.Sincerely,Hotel Management
Did not like the area felt unsafe
Business response:
Dear Kenneth, Thank you for being our guest and sharing your review. It is disappointing that we could not provide you with a more pleasant stay. We take the security and comfort of our guests very seriously, so we apologize for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.