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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They don't follow a policy that has been established on the website.
My room was totally missing a table to sit at and eat even though there was a full kitchen. Upon check out I stood at the desk waiting until I realized the woman was just outside the front door smoking. I had to ask her to come in. By the way there were signs everywhere saying no smoking within 100 feet of the doors and outside all around front and back doors there were cigarette butts everywhere and NOT 100ft from either door. I will not patronize your properties ever again. Also when I asked for a receipt I was told I had ... read more
Business response:
Dear john, Thank you for your feedback. We apologize for the issues you encountered with the missing table, the staff member’s smoking, and the cleanliness around the property. This is not the standard we strive for, and we will address these concerns with our team immediately. Regarding the receipt, we’ll ensure our process is clearer for future guests. We appreciate your comments and are committed to improving our service. We hope you might consider staying with us again in the future.Sincerely,Hotel Management
never again had to change our room because the bathroom faucet had minimal water pressure, loose, and would not turn off. we were moved to another room - normal water pressure but the sink (bathroom and kitchen) would not turn off and kept running all night. The fridge smelled awful. There was a hole in the wall at the entrance.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced with the bathroom faucet, sink issues, and the fridge. This is not up to our standards, and we are addressing these maintenance concerns urgently. We are also inspecting the property to repair any damage and improve overall conditions. Your comments are valuable, and we regret that your stay was affected by these issues. We regret that your experience was so disappointing and hope to have the opportunity to provide you with a signific... read more
Terrible
Business response:
Dear JAROSLAW, Thank you for sharing your feedback. We’re very sorry to hear that your experience was disappointing. This is not the level of service or quality we aim to provide. We are addressing the issues you mentioned with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide you with a significantly better stay in the future.Sincerely,Hotel Management
Would not stay again Very disappointed to learn the elevator is not working and we had to climb 3 flights of stairs to go back and forth from the room. The room was dirty and musty. Very dated and mildew smelly.
Business response:
Dear Kayla, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the elevator being out of service and the condition of your room. This is not the experience we aim to provide, and we regret that your stay was affected by these issues. We are addressing the cleanliness and odor concerns with our housekeeping team and working on improvements. Your feedback is important to us, and we hope to have the opportunity to offer you a better experience in the future. Sincerely,Hotel Management
This property is TERRIBLE: the only redeeming quality is the staff at the front desk, who are amazing! But, the owner/operator should be ashamed. My room is COVERED IN MOLD AND MILDEW the desk chair (which is also broken) and the bedside table itself are the worst offenders, and I am not opening any more drawers to find more. The furniture itself is also in terrible condition. They charge $8 for parking: who has ever heard of a motel that charges for parking? The "breakfast" is coffee plus a granola bar or pre-packaged muffi... read more
Business response:
Dear Christine, Thank you for taking the time to provide your feedback. We’re deeply sorry to hear about the issues you experienced, including the mold, broken furniture, and elevator problems. This is not the standard we aim for, and we’re addressing these concerns immediately. We appreciate your kind words about our front desk staff and will work on improving our amenities and maintenance. Your comments are invaluable, and we hope you’ll give us another chance to provide a better experience.Sincerely,Hotel Management
Property no ready for guest The room had many deficiencies, bathroom door handles broken, TV not functioning, the bathroom sinc was not detaining properly among other issues at the checking in desk prior entering the room…
Business response:
Dear Wilfredo, Thank you for bringing these concerns to our attention. We’re sorry to hear about the issues you encountered with the room, including the broken bathroom door handles, non-functioning TV, and sink drainage problems. This is not the standard we strive for. We appreciate your feedback and will address these maintenance issues promptly. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.