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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I ended up canceling my room after going in because the whole floor smelled awful, was very hot and the sink/faucet was leaking. I was staying with my 16 year old daughter and didn't feel safe. The person working the counter assured me I would not be charged or if I was, that it would be refunded since we didn't stay in the room. I'm hoping there won't be an issue.
Business response:
Dear Elizabeth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Bad hotel Check in was difficult for no reason. Made me call Expedia to change names because MY NAME was on all 3 of the rooms that I was paying for and responsible for. It is always the crappiest hotels that are the most difficult to deal with. All 3 rooms had roaches and the rooms weren’t close to each other so I assume entire hotel is very infested. Cold water didn’t work in one room. Cable was out for a couple hrs in all rooms. It is a rough area. Not recommended at all!
Business response:
Dear Chris, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk is trained to handle such issues and improve your time with us. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with... read more
It’s an inexpensive quick snooze. Loud, stank and perfect for a random pop in for a last minute stay at the last moment. Not a vacation destination.
Business response:
Dear Brian, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations. Your feedback is vital in helping us improve, and we hope you'll consider giving us another opportunity to exceed your expectations. Thank you for choosing us, and we hope to see you again soon.Sincerely,Hotel Management
Disappointed Horrible. Room smelled like 5 day old chilli. Check in was ridiculous. $8 extra for parking with no type of gates or fences for security. Shower was extremely slippery. No cold water in bathroom sink. Entire place smelled like weed. Just a rancid run down place in general.
Business response:
Dear Travis, Thank you for staying with us and reviewing your experience. It is never our intention to disappoint; therefore, we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
The room smelled horrible. Decent room. Very outdated.
Business response:
Dear Jamey, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Kitchen sink dripped all night. The bathroom sink water comes out from under each knob when you use. Mold and water stains under sink and on countertop.
Business response:
Dear Meghan, Thank you for sharing your review of our hotel. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,... read more
The front desk staff were not super friendly, they key cards took a while to work. We just stayed one night, but no amenities in kitchen.
Business response:
Dear Ashley, We apologize for any inconvenience you experienced during your stay. Your feedback regarding the friendliness of our front desk staff and the functionality of the key cards is important to us, and we'll address these issues with our team to ensure improvements are made. Regarding the amenities in the kitchen, we regret that they did not meet your expectations. Your comments will be taken into consideration as we strive to enhance our guests' experiences. We appreciate your feedback and hope to have the opportuni... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.