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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled moldy, musty and had an odor of Marijuana through the halls and out front. I wouldn’t say it was unsafe as we were only there the one night, but there were people hanging out in the parking lot and the front desk clerk to us not to open door for anyone. The front door has an automatic lock and you need a key or to be buzzed to get in… Gave them 2 star because the front desk clerk was pleasant.
Business response:
Dear Amber, We apologize for the unpleasant atmosphere you experienced during your stay. Your feedback is important to us, and we'll work to address these concerns, especially regarding the cleanliness and security of the property. We're glad to read that our front desk associate provided a pleasant experience, and we'll continue to strive for improvements in all areas. Thank you for sharing your thoughts, and we hope your next visit with us will be more enjoyable.Sincerely,Hotel Management
I saw a big roach in my room the night before I checked out. It was shocking and scary. To prevented the roach came out, I had to leave my light on the who night. Also there was a guest shouting at 7 in the morning so couldn't sleep afterwards. It's not a quiet place.
Business response:
Dear Heather, Thank you for providing your feedback. We sincerely regret any disturbance you may have experienced due to noise and insects during your stay. Our dedicated team works tirelessly to maintain a clean and comfortable environment for all our guests to enjoy their stay to the fullest. We take your concerns seriously and will address them effectively for future improvement. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
my worst hotel experience tbh, late check out was a hassle to request, and upon check out i find a sticker glued to my car warning me that if my car will be there the next day i’ll get towed ??? obviously i won’t be there the next day because i'm checking out. the sticker isn’t even meant to be used on glass - i had to spend 15 minutes removing it. i already paid for parking, there was absolutely no need for that
Business response:
Dear Julia, Thank you for being our guest. Please accept our apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret this was not your experience. This is in no way the perfect stay that we intended for you. We will ensure we address these concerns with our team for immediate action and resolution. We are so sorry for what you have encountered and hope your next stay with us will be a much more positive experience.Sincerely,Hotel Management
The room had a smell. The black chair for the desk had a big white mark on the covering. I use airfresher in the room and the smell didnot go away.
Business response:
Dear Arleen, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,H... read more
Dirty
Business response:
Dear Bret, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
They charged $8 to park
Business response:
Dear BRUNO, Thank you for being our guest and for taking the time to write your review. We regret your disappointment with our parking fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.