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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Un hotel muy básico Es un hotel muy básico para lo que me costó. El ascensor no servía durante mi estadía y el desayuno era demasiado deficiente, solo había café, avena y unas barritas de cereal por lo que no estoy de acuerdo que digan que incluye desayuno.
Business response:
Dear LUIS, Thank you for your feedback. We apologize for the inconvenience caused by the non-working elevator and the limited breakfast options. Your experience does not meet our standards, and we are addressing these issues to improve our services. We understand the importance of a satisfactory breakfast and are reviewing our offerings to provide a better experience. We appreciate your comments and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
yuck! I've stayed here in the past, but this hotel has really gone down hill. Bad smell, A/C not great, wish I had booked a different hotel.
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry to hear that your recent stay did not meet your expectations and that you noticed a decline in our standards. The issues with smell and air conditioning are being addressed to ensure improvements. Your comments are valuable for our ongoing efforts to enhance guest experiences. We hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
The property was quiet. Had to use the stairs due to the elevator being down. No knobs on the stove. And the refrigerator was making a loud crazy buzz. Overall the stay was okay.
Business response:
Dear Darlene, Thank you for your feedback. We apologize for the inconvenience with the elevator and the issues you encountered with the stove and refrigerator. Our maintenance team has been notified to address these issues promptly. We appreciate your understanding and are grateful for your acknowledgment of the quiet environment. Your comments help us improve, and we hope to provide you with a more comfortable and enjoyable stay on your next visit. Sincerely,Hotel Management
Elevator not work
Business response:
Dear carlos, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the elevator issue during your stay. Rest assured, our maintenance team has been notified and is working diligently to resolve the problem promptly. We appreciate your patience and understanding as we strive to ensure all our facilities are in top condition for our guests. Should you choose to stay with us again, we look forward to providing you with a smoother and more comfortable experience.Sincerely,Hotel Management
Had to get buzzed in. Sketchy area. Lots of people living in the hotel. Staff couldn’t find our reservation. “System was down” and the list goes on. Room raked like weed. Absolutely would recommend staying here.
Business response:
Dear Matthew, Thank you for sharing your experience. We apologize for the inconvenience you faced during your stay. The issues with the reservation system and the condition of your room do not reflect our standards, and we regret any discomfort caused. We hope you consider this an isolated incident and give us another chance to provide you with a seamless stay in the future. Your concerns are taken seriously; we will address them with our team to prevent future occurrences. Thank you for your feedback.SincerelyHotel Manageme... read more
By far the worst hotel we have stayed at. It has a secured entrance via key card but there are a bunch of shady people walking around the halls. The air is humid!! Almost damp and the musky smell will overwhelm you. NO room service. Our bedding was damp and we requested new ones and still felt the new bedding being damp. The furniture is very outdated and worn. Cigarette burns on the bathroom counter and a damp musky smell filled the room. Overall very poor experience.
Business response:
Dear Briza, Thank you for your feedback. We apologize for the issues you experienced during your stay. Ensuring a safe and comfortable environment is our priority, and we are addressing the concerns you raised with our team. We are committed to improving our facilities and services to provide a better experience for all our guests. Your comments are valuable, and we appreciate the opportunity to make necessary improvements. We appreciate your understanding and hope to provide you with a comfortable stay during your next visi... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.