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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we were given had a roach infestation so we were given a room on a different floor. By his reaction, the front desk worker didn’t seem surprised. The second room we were given smelled, the noise in the hallway from another intoxicated tenant made us feel unsafe. We left and went to another hotel in the area. Do not stay here! We wasted our money since the room was not refundable, I will never stay at this hotel chain again!
Business response:
Dear Steven, Thank you for reviewing your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sinc... read more
Room was spacious. Lamps were broken. Hallway smelled like old fish. Notified staff on 3 different occasions that the fire alam was beeping. They claimed that they would send someone to fix it but for my two day stay no one ever showed up to fix the alarm.
Business response:
Dear Wayne, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another cha... read more
It’s a dump. There were blood stains in my sheets. Felt very unsafe
Business response:
Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the housekeeping oversights you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soo... read more
When we drove up to this property, we honestly thought it was a mistake. It looked closed - no windows in the bottom floor, dirty exterior, mess in the parking lot, you get the picture. When we asked at the front desk - the response? Shoulder shrug. I have traveled for business the past 30 years and stayed in many places that were under renovation, but never a place that looked closed or unsafe. We did not stay. We will never again book a hotel package with a hotel we did not have prior experience with. Trust me, and scroll ... read more
Business response:
Dear Tracy, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chanc... read more
Never People doing drugs outside’s our window screaming till 3am had to get up and leave to be told we cant get our money back, bugs, stains, stove dont work and they are refusing to return even a portion of our money. Absolutely disgusting and shameful
Business response:
Dear Chelsea, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management
Very sketchy. Loud arguments outside in the middle of the night with vulgar language. Intoxicated people roaming the street. Hallways are dark and barely have any light. Several outlets in room did not work. Elevator made loud, scary sounds when operating.
Business response:
Dear Tammy, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.