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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The biggest terrible thing was as soon as you walked into the room it smelled horrible. I slept with my face covered since I was only there 5 hours. Location was fine 1 mile from dining, 5 min walk to river. But rooms were old, rusted hot plate stove dripping faucet, clean linens. I slept on top off blanket not in the bed & I found 1 baby roach in the tub. Basic breakfast only oatmeal & bagged muffins with coffee & hot cocoa. Staff very helpful & friendly
Business response:
Dear Marianne, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We regret your disappointment. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Dirty
Business response:
Dear Levi,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Please give us another opportunity to provide you with a better stay i... read more
Hotel very run down and not as pictured. Lack of staff. No room service-sign stated biweekly. No kitchen pans in rooms or blow dryer
Business response:
Dear Tammy, On behalf of our entire team, we would like to offer our apologies for not providing the hospitality you deserve. We are sorry to hear that our accommodations did not meet your expectations and regret the challenges you faced with our service and amenities. Your feedback is important to us, and we will use it to improve guest experience in the future. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the f... read more
Would not let me check in!! Refused service!!
Business response:
Dear Troy, We sincerely apologize for the last-minute cancellation and the inconvenience it caused. This is not the level of service we aim to provide, and we understand how frustrating it must have been. Please know that this is not a common occurrence, and we are reviewing what happened to prevent this from happening again in the future. Again, we deeply regret the discomfort, and we hope you will give us another chance to provide the experience you deserve.Sincerely,Hotel Management
I went to the place and they wanted $110 more than I was quoted. The lady at the front desk was rude and I asked her to cancel my reservation. I never checked in and my credit card was still charged.
Business response:
Dear April, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and would assure you this will be looked into and addressed. Your patience and understanding during this time would be greatly appreciated. Please revisit us for a better experience.Sincerely,Hotel Management
We came back from a concert and there was a homeless person in between the outside door and the inside door to the lobby, charging her phone and I don’t know what she was doing anyway also, the place doesn’t even have an ice machine
Business response:
Dear Kathy, Thank you for bringing this to our attention. We apologize for the uncomfortable situation you encountered upon your return from the concert. The safety and comfort of our guests are top priorities, and we will address this issue with our security team to prevent such incidents in the future. Additionally, all our rooms are equipped with full-size fridges with ice trays, so we do not have an ice machine on our property. We understand your disappointment. Apart from this, we hope you had a pleasant stay. We value ... read more
Before I got to location I called to see if I could check in early they said everything was fine and that they had rooms to check in early got there 8am Clerk was very rude .clerk for minutes said couldn’t find my reservation which was getting me frustrated because I had to take a shower and head to my meeting in the next 2 hours ,mind you I have been on the road for three days ,clerk seems not know her job.threw my id at counter .clerk response I have never checked anyone early before. I asked clerk can you call anyone to h... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.