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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You had to pay for everything, and clean your own room!
Business response:
We are sorry you were unhappy with our hotel policy. Being an Extended-stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home-like stay. We hope you reconsider staying with us again soon. Sincerely, Hotel Management
The handicapped door wouldn’t lock unless you used force and I am disabled and was told to just keep pushing up
Business response:
Alex, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
We arrived at 11:25 pm only to find the hotel was locked. No one was at the front desk. We were not able to check in. A sign in the entry way said above a phone said to dial zero for after hours check in. We did, but no answer. We ended up on the street at midnight looking for a hotel with room and were lucky to find the Lexington Hotel staffed and with available rooms not far away.
Business response:
Jeff, thank you for choosing our hotel. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Infested with roaches. No one available after hours
Business response:
Anna, thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We have also shared your feedbcak with our team to remind them our main goal is to provide excellent service to all our guests. Please revisit us so we can make it up to you. Sincerely, Hotel Management
There was no breakfast, the staff was invisible our entire trip. We did not feel safe because there was no one at the front desk!
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Also, your concern will be shared with our front desk team to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance ... read more
This property is really dated. I witnessed a girl sleeping in the lobby as the overnight shift didn’t show to check her in. That was horrible and all the front desk person said was “ I’m sorry but I couldn’t work last night and the other person called in sick”. The manager or owner should have come in. Trash was overflowing outside and they said no staff for maintenance on the weekends.
Business response:
Mark, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every gue... read more
Staff was extremely rude. We called for early check in a week prior to our stay and the man on the phone said it would be no problem and to pay an extra $25 when we arrive at 4 am. We get there at that time and a woman yells at us that no “man“ works here and that there’s no room available for us.
Business response:
Thank you for your review. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The customer service was not that welcoming. Dirty towels and old food in the fridge when we checked in. A lot of damage throughout the room (broken picture frames, dented walls, etc.). Key cards stopped working and the replacements cards didn't scan either, so a lot of walking back and forth from the room to the front desk.
Business response:
Thank you for being our guest. We are sorry for the issues you had in your room and for the difficulties you had with the key cards. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Female at the front desk was never there. She was very unpleasant all around. The building was a little run down. We stayed on the 3rd floor, so waiting for the only elevator was a little inconvenient as well as the floor outside of the elevator seemed as if it was starting to fall in in certain spots. A friend that traveled with us stayed at the Lexington across the street. I’ll be paying the extra money to stay elsewhere when we go back.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and that you did not experience the best from one of our associates. Your feedback will be shared with our front desk staff to improve our service going forward. We also regret the inconvenience you faced due to the elevator. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.