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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1 min into walking in and the entire place is muggy and gross. As soon as I walked into my room I instantly regretted staying there. I walked into the bathroom nd there was a cockroach walking on the bathroom counter. I wouldn't stay there again even if they paid me.
Business response:
Karen, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely... read more
Horrible Experience Definitely do not recommend. Even if you are just passing through and need a place to stay. It was very uncomfortable as there were people soliciting out front, parties going on all night, lots of drunk people stumbling the halls all hours of the night. I could not fall asleep due to the floor party going on above me until 3:30 am. Called the front desk, they didn't do anything about it. My room had black curly hair all over the room, in the sheets, in the towels, everywhere. Chunks. It was disgusting and... read more
Business response:
Brandi, we appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the issues you encountered with our service and accommodations. We regret the inconvenience caused and have followed up accordingly to improve our performance in these areas. We hope you will give us another chance to provide you with the flawless visit you deserve on your next Sincerely, Hotel Management
Don't! Absolutely the worst hotel I've ever stayed. Everything about it was disgusting. Good thing i only used the bed to sleep in for 4 hrs. The smell, room conditions...just horrible. The shower?...no way!
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your nex... read more
Room smells like mold . Needs updated , rust on stoves an fridge . Bed was lumpy ,shower was terrible. No breakfast but a granola bar .
Business response:
Glenda, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments appropriately as we strive to enhance our guest experience. We are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for your... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.