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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Presence of roaches. Room was not properly cleaned. May be is time for the management to proceed with a full renovation or a new management.
Business response:
Frank, we are very sorry for the condition of your room when you arrived. We work diligently to make sure our accommodations are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the housekeeping team, and steps are being taken to ensure that this does not happen again. Moreover, please know our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We would like to regai... read more
Property was very dated and in need…the hall carpeting is filthy and stained. However, staff was friendly…overall, this place needs attention! Stepped into the hall to go get ‘breakfast’ and felt like I had fallen into an ashtray! In a NO SMOKING hotel??!! Breakfast was coffee and wrapped bars or muffins. Also, charged to park as well. Won’t be returning here!!
Business response:
Kimberly, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Hotel room Smelled like roaches, was NOT cleaned to the hotel room standards. I had to wipe everything down with disinfectant. I paid $136 for one night. It was horrible. Staffing was weird. Room chairs had white stuff oh them . Just nasty : would not recommend
Business response:
Eddith, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Clean but old Clean but old. Front desk stay really good but room was bad. Furniture scratched up, closet drape falling down, smelly of smoke. Not going back
Business response:
Carole, thank you for your feedback about your stay at our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels bring you to our area again. Sincerely, Hotel Management
It took an more than an hour to get the room, we came at 11pm and end up check in 30min after midnight when there was nobody check in except of us...
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
The property is unkept, needs maintenance, the room was not completely clean, and there was no maid service for the 4 nights we had the room. "Breakfast included" meant pre-packaged muffins and granola bars.
Business response:
Kenneth, please accept our apologies for not living up to your expectations and for the inconvenience it caused. Your comments have been discussed with our housekeeping team to be more diligent going forward. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We appreciate your patience and hope you will consider us again the next time you are in this area. Sincerely, Hotel Managemen... read more
Property is in dire need of a renovation. Our room had a strange odor. Air conditioning did work as it should. Shower leaked to entry floor. Carpet felt soggy/sticky. There was hair in the shower prior to us using it. Parking lot was trashed.
Business response:
Melissa, thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We sincerely apologize for the issues with your room and the inconvenience caused. We have taken note of your comments as we continue to monitor our property's condition and plan for upgrades and changes. We understand your frustration and are grateful for your patience. We hope you will revisit us in the future. Sincerely, Hotel Management
This place was a joke said kitchenette not one dishorforkoranythinginkitchennoplacetositoutdoorsnooneknewaboutweretosendyoutogotoeatnooneknewaboutwatertaxieverybadnooneknewanythinglonglongwalktogettoanything
Due to a pipe leak at the convention center location, I was transferred to the Salisbury Rd location. I was wrongfully charged for another room (at a higher rate), the room I recieved was not the room type I reserved, and the transferring of my reservation was unprofessional and confusing. While checking out, I was told I was not supposed to be charged and would be refunded for the room. I still have not recieved the refund.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the issues you had with your reservation. We will review your comments with our team to see what transpired and make sure we prevent such reoccurrences. Meanwhile, we request you to reach out to us for any unresolved queries you may have. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.