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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible
Business response:
Kim, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Nasty... The rooms where not clean. We found garbage in the rooms & pills, we open the cabinets roches. It was just nasty.
Business response:
Amelia, we apologize for the cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience regarding the unclean room has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Not how I remember. Not the extended stay I remember. Hotel needs updates and minor repairs.
Business response:
Theodore, thank you for sharing your review online. We are sorry that you weren’t happy with the condition of our property. Your feedback about the condition of our property will help us improve our future guest experiences moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There was a vibration coming from below 2nd floor that sounded like a plane or train.
Business response:
Felice, thank you for reviewing your stay. We are sorry for the noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Sheets smelled nasty! Had to pick up my own towels and was asked to bring the used ones out of the room
Business response:
Thank you for choosing to stay with us. We regret the inconvenience you had with our hotel policy. Kindly note, replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making a bed with existing linens. Refresh Service can be purchased at $5 per service. We will also share your comments regarding the cleanliness of the linen with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. On behalf of everyone here, we invite you to revisit u... read more
Very disappointing, and we are pretty easy The beds were very firm. Like terrible. They have no ice machine---not that it was broken, they don't have one. The clerk seemed surprised I even asked. Though the room had a full kitchen, there was no silverware, plates, bowls, cups, or any type of cookware. Seriously, what's the point? The fan in the bathroom made a horrendous noise when you turned it on as well as when you turned it off, and since it was the same switch as the light you couldn't avoid it. It cost $6 to park your ... read more
Business response:
Darin, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Also, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We wil... read more
Hotel Closed I got to the hotel only to be greeted by a sign on the door that said "closed due to the hurricane". I get that. However, I had a reservation. How do you close the hotel and not inform me before I get to town? And how does Hotels.com not send me anything either? What a joke.
Worst experience ever We waited in the lobby for 20 minutes to even be greeted. The lady working the front desk was new & did not even know how to sign on to wifi. When we got to our room, it smelled like smoke & the floors were sticky. I sat on the bed clisest to the window, looked down toward the floor & the other bed had what I can only think is dried vomit on the bed skirt. I then noticed a small amount on the skirt of the bed I was on. We immediately left & I will never stay at another Extended Stay America again!
Business response:
Vicki, please accept my apologies for the cleanliness issues you experienced in your room and that our front desk associate was unable to assist you with the wifi. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to us and give us another chance to provide you with a better experience. Sincerely, Hotel Management
Good Points: Room was clean. Shower had hot water. TV worked. Internet worked. Not Good Points: Efficiency kitchen had full size refrigerator, electric stove and microwave, but had no cups, glasses, plates, bowels, cookware, silverware, etc. Cabinets & drawers were empty. Electrical problem, half the outlets did not work (checked the circuit breaker box and the GFCI breakers). One that worked behind the bed was flickering power to a lamp that was plugged into another outlet. Air Conditioner thermostat was faulty. Shower curt... read more
Business response:
Ken, thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the maintenance issue which made your experience a less than a favorable one. Your feedback has been shared with the appropriate team for review and action. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next vis... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.