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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay does not honor confirmed reservation Booked a single night stay for July 19 through Hotels.com on May 16 and received a confirmation number. On July 17 at 3 pm, literally 48 hours prior to our check in, Extended Stay called and notified us that the property was overbooked and they were moving us to an alternate property 8 miles away. I told them that was unacceptable and their response was sorry but you can move or cancel. Their offer was to give us a voucher for another night at a later date.I asked how after ... read more
Business response:
Dear Charles, Thank you for staying with us and sharing your review. We areterribly sorry aboutthe issues you experienced with your reservation. I am sure that was very frustrating for you.Thank you for your feedback, and for sharing your feedback. Sincerely, Hotel Management
No blankets, beds very hard, breakfast was granola bars and warm lemon water. Less than clean.
Business response:
Thank you for the feedback. We are sorry for the discomfort you had with the mattress and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I was not happy at all with this booking! The Extended Stay I booked had a plumbing issue and I was moved further from the venue I was attending to another Extended stay. I booked two rooms with two double beds however, the rooms I was moved to each had one double bed. I did not find this out until after I checked in and walked in my room. The receptionist told me that there nothing she could do and was unwilling to help, no more rooms, no roll away, nothing. I asked to see a manager about the situation and there was none. T... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Old, dirty property in need of a massive face lift.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Flirty and Uncomfortable I booked this place back in November 2018. I paid for a king room. I get there to check in - JULY 2019. They don’t have a king room available. They then say they have a queen room but wanted me to pay more! Hell no. They then said they would waive the charge and also waive the $6.95 parking fee. We get to the room...It was disgusting. I refused to take my shoes off. The room smelled, the rug looked filthy, the bed sheets were questionable. The bed was so uncomfortable, we couldn’t sleep. The pillows ... read more
Business response:
Thank you for your review. We apologize for not being able to accommodate you in the room you booked and the cleanliness issues you encountered while you were here. Though we are confident this was an isolated incident, we're reviewing this with our staff to make sure such scenarios are prevented from happening again. We have also discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us anoth... read more
Wrong choice, but didn't know better first time at an Extended Stay property and chose it for price and incorrectly assumed it would be a standard hotel experience. Believe if we paid just $20 more at another place, would have had that hotel experience. No lobby, and staff goes off duty at 11pm, no amenities - soap, alarm clock, and TV reception for ESPN was fuzzy - ESPN!! That and the lock on our door did not work properly. No one was at the front desk when we left so couldn't report any of it. Oh yeah, and the hooker plugg... read more
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a ... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.