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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Covid, covid, covid….. Still using “covid” as an excuse to save on their P&L and maximize their profit. “Due to covid, our services are limited and ….”! Nothing but excuses for low quality service!
Business response:
Gene, thank you for your review. We are sorry for the issue you encountered and regret the disappointment caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I didn't like the entire stay. I had my work cell phone stolen from my room. I filed a police report and no one from the hotel has even reached out to me with regards to this issue. THERE WERE ROACHES IN MY ROOM. Strangers hanging out in the parking lot of the hotel at night. It seemed unsafe, dirty, noisy and it was a horrible place to stay. I will not recommend it to anyone.
Business response:
Thank you for being a guest at our hotel and sharing your concerns. We are sorry for the delay in reaching out to you about your work cellphone. All reports of missing items are taken very seriously and assure you we did an investigation. Housekeeping is conducted weekly and as you were our guests for four days there was no housekeeping scheduled; thus none of our associates had entered your suite. If you would like to discuss this matter any further, please feel free to reach us at our front office. Thank you again for your... read more
Smelled bad. Also found a roach in the room!
Business response:
Thank you for being our guest. We work hard to provide a clean and comfortable environment; therefore, we apologize for the issue in your suite that compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you again for sharing your feedback. Sincerely, Hotel Management
Never again For the price you get nothing but a place to sleep and shower. I guess the meaning of extended stay is bring your own coffee, coffee maker, food along with service ware. No continental breakfast. Clerk couldnt print a receipt. Wont ever stay at extended stay again. They need to remove carpet and replace with vinyl flooring to remove the stench smell. Employees were nice.
Business response:
Thank you for being our guest. We regret you felt we did not merit the rate you paid. We are also sorry you unhappy with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We also apologize for the issue with the carpet. We will share this with our housekeeping team for their review and action. Please know, kitchenware is made available at the front office and for complimentary. We hope you will allow us another chance to deliver the type of experie... read more
For 170.00 the place was not what was expected. A large water bug was in the room, the room was not at all what was in the pictures. Very disappointed. Would never stay there again.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. Please accept our sincere apologies for the disappointing stay, and we regret the issues you had in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will reconsider staying with us again the next time you are in the are... read more
Keys for room would not work. Door was wide open to room when I checked in. Room was filthy and had a horrible odor. Hallways and stair cases had overpowering smell of weed.
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.