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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel hallways smelled like urine. It was absolutely disgusting. The bathroom ceiling was peeling off and had mold on the ceilings. The bed covers were as thin as toilet paper and the pillows were terrible. The elevator smelled like cigarette smoke. Do NOT stay here.
Business response:
Thank you for sparing some time to share your review. We are sorry for your experience and apologize for the issue in the hallway and the condition of your suite. We assure you that your comments will be discussed with the housekeeping and maintenance teams to take appropriate actions. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Management
Well I was traveling all day and mostly throughout the night when I booked the room through Expedia everything seemed good till I got to the hotel and the lady told me I couldn’t check in yet let me remind you that it was 3am in the morning. The lady told me the room would be ready in 30 to 45 minutes that I couldn’t check in till then. This is after I’ve been driving for a good 13-14 hours. So I called PayPal to cancel my reservation because they wouldn’t let me check in but then Expedia wouldn’t give me my refund neither w... read more
Business response:
Thank you for taking the time to share your concern. We apologize for the delay you experienced at check-in to receive your suite. We will utilize your comment to enhance our service delivery. We are sorry for the inconvenience you had. It is never our intention to cause any discomfort, and we hope you will allow us to host you again. Sincerely, Hotel Management
Nothing!!! Hotel was filthy and down right disgusting
Business response:
Brittany, thank you for your visit and your feedback. We have read your comments and apologize for not delivering a clean stay. We will relay your comment to our housekeeping associates to work diligently. We hope you allow us another chance to provide you with a much better experience. Sincerely, Hotel Management
This particular location is very old and needs to be renovated. I only stayed one night and was in town for a funeral. One of the staff members entered my room late that night.....i told the front desk the next day and she acted as if it was normal. Stating that the system must have kicked us out and that the staff member must have thought the room was vacant. I won't be staying here again.....would not recommend.
Business response:
Fay, we are sorry to hear the circumstances of your stay and apologize for the service issue you encountered. We have shared your feedback with the appropriate individual to make sure we deliver a better service going forward so we can better serve our guests. Once more, we are sorry and hope you reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Customer service was horrible. The key machine was not working as I was checking in. The front clerk didn’t want to tell us that it would be a while before it would be fix. She wanted to continue to check us in without acknowledging us of the information, she did not give us the opportunity to make a decision as customers. However she continued to tell us you will receive a key, but couldn’t tel us when. Very rude, wasn’t truthful and lacked customer service. I asked for a refund and had to leave.
Business response:
Thank you for being our guest. We are truly sorry and cannot apologize enough for not being able to deliver you the professional service you deserved. Please be assured that we have discussed your feedback with our front office associates to ensure we always provide excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Not the cleanest, hair still in the tub from previous user.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Beyond dirty hotel. Dont stay here!
Business response:
Paul, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
disappointing. If you are going to stay in an extended stay room it should come with a coffee pot, and not have to go to the front desk in the morning and ask for one once you realize there is none. The one they gave then didn’t work. no throw away cups for coffee so we had to go dig some cups out of our car. Just things you typically would have in a hotel room weren’t included for some reason. Plus they charge for parking. Not like it’s a fancy downtown area where space is limited.
Business response:
Lori, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.