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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as advertised. This hotel was just OK. We arrived well after 5 PM which was much later than the check in time of 3 PM. Our room was not ready. We have some place to be and no time to wait so they put us in a two double bed room instead of our scheduled king bed room. The front desk staff was in no hurry. Once we got up to our room, we only had about a half a roll of toilet paper and no Kleenex. We called down to the front desk to see if someone could bring some up for us and were told rather rudely that we could come dow... read more
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty with roaches!Bad customer service Dirty sticky carpet (even sticks to your shoes) in room, roaches. front desk staff rude, made no attempt to make things better, said they will come to check problems and never did for the entire 4night stay. Paid for parking that was not stated when booking. Air conditioner not working in 85+ weather and room was still not changed checked or cleaned for the entire 4nights even after showing the video of roaches! . worst hotel ever even in customer service!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Courtney, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worst hotel I have ever used in all of my life Very dirty room. Just by walking barefoot in the room, the bottom of my feet would be black. Mold in the bathroom. They only clean the room once a week. Breakfast included, yeah right!!! They offer muffins (the ones you get in vending machine) and granola bars. Because of my work, I spend probably half of my time in hotels. This was the worst I have ever had in all my life. That was my first experience with hotels.com. I don't think I will use them again in the future.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new grab-and-go choices. We hope you consider staying with us again; we wo... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.