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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bath room was never cleaned got in shower that morning hair all over it Dirty towels was clothes nasty
Business response:
Allison, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dumpy. Grounds and room were run down and unkempt. Computers very slow.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your suite was not to your expectation. We will share your feedback with the appropriate team and ensure it is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There were no bathroom in the lobby. The room had no shower curtain. The room door would not stay locked when exiting the room. I had to open and close at least 3 times for it to remain locked. There was only 1 place to eat in the area. The hotel had no store in it. This was a bad 2 day trip.
Business response:
Thank you for the feedback. We are sorry our hotel did not meet your expectations and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that we can imp[rove our service and facilities going ahead. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel muito ruim, não aconselho
Business response:
Roberto, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
"RUN BABY RUN" This was the worst hotel stay ever. No house keeping service of any kind unless we paid them $10.00 per night. No linen service to bathe with unless you brought back the towels you used the previous night. We were told that the beds would be changed only every seven days. The trash was never dumpe#. The kitchenette ducked. The refrigerator needed throwing out, the ice trays looked like roaches had laid eggs in them and the burners on the stove were rusted up. To make matters even worse, the roaches started cra... read more
Dirty dry blood around toilet room 101
Business response:
Thomas, our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
Checking checking was great room was musty smelling. Coffee and breakfast was not out by 7:15 palak properties.com
Business response:
Thank you for reviewing your stay. We are sorry for the odor issue you encountered in your room and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management
The staff was friendly but had roaches in my room.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.