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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only thing was good was the people that work there
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. However, we are glad you liked our friendly staff. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
stranded Overall appearance not so good. Location not so good. reception clerk not helpful and they didn't have a room for me after it was paid in full.
Business response:
Nannette, thank you for sharing your thoughts. We apologize for being unable to accommodate you this time and for your disappointment with the overall condition of our hotel. We are also sorry our location did not live up to your expectations. Thank you once again for your time, and we hope to host you in the future. Sincerely, Hotel Management
Nope We left and it was such a hassle to cancel they said they would still charge me , the lobby was nasty and smelly even the door was so dirty it looked like boogers were on the glass I cant even imagine what the rooms looked like i only needed to stay one night since i was having surgery the next day and i wasmt going to risk catching anything before surgery so for $10 more we stayed at the omni which was amazing.
Business response:
Thank you for your feedback. We apologize for the inconvenience you had due to the cleanliness issue you encountered in the lobby. We will address this with our housekeeping team to take corrective actions. We hope you will give us another opportunity to accommodate you. We all wish you a speedy recovery. Sincerely, Hotel Management
Smoke alarm broke, tv stand broke, mildew on bathroom ceiling, carpet not clean, mattress were hard, front desk clerk had good customer service.
Business response:
Thank you for choosing us and for reviewing your stay with us. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We are also sorry for the maintenance concerns you encountered in your suite as well as the issues with the smoke detector. We have our engineering team doing a full inspection of all our rooms as a precaution, and we have relayed your comments to them. We hope to have the chance to welcome you back and ... read more
The location was perfect and the rooms clean but in general disrepair with a lumpy mattress and lousy pillows
Business response:
Thank you for being our guest and for reviewing your stay. We are happy to read that you had a pleasant stay overall. However, we regret you found our beds to be uncomfortable. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Please do not stay here!! Its not worth or safe I was greeted by Gloria(who was the receptionist). I entered my room and it smelled of old cigarette smoke(I immediately notified her) and she told me she didn't have any other rooms to switch me out with. Then the lock latch was missing off back door, the fire alarm had been pulled from the ceiling and wires exposed, the screen had wholes in it so I couldn't open the window to let fresh air in. Later that I went to pick up dinner and when I returned, bums and different men han... read more
Business response:
Giovanni, thank you for reviewing your stay with us. We apologize for the unpleasant experience you had and for the maintenance issues you encountered. We will share your comments with our housekeeping and maintenance teams and ensure the concerns are resolved. We hope you reconsider staying with us so that we can restore your faith in us. Sincerely, Hotel Management
Our room was on the 2nd floor. When we took a lift, the lift and whole lobby area was smelling very very bad with the smoking smell. The heater was blowing only and only cold air even though I set it up on high hit. The room was smelling good and clean.
Business response:
Thank you for your review. We are sorry for the smell you experienced. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also apologize for the inconvenience you had due to the HVAC unit. We have asked our maintenance team to fix it. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Dirtiest Extended stay I have ever stayed in, We had literal palmetto/roaches walking around on the bedside table, a large roach living INSIDE OF THE ALARM CLOCK. I reserved a king size bed, and Had to move to the third floor due to the uncleanliness, AND YES roaches are a sign of uncleanliness, they eat whatever, the carpets look as though they have never been cleaned, the elevator got stuck at one point. The elevator had a wet floorsign laying on the floor that my wife tripped over. I stay at Extended stays all over the st... read more
Business response:
Trevor, thank you for taking the time to share your feedback. We apologize for the cleanliness issues you experienced as well as the unpleasant experience you had with your suite. We have shared your comments with our housekeeping team and have alerted our pest control provider so that we can ensure such mistakes do not happen again. We also regret the unfortunate incident with your wife and hope she is doing well now. If you wish to further discuss your concerns, feel free to reach out to our front desk. Thank you again for... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.