Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Rich, thank you very much for staying at our hotel. We failed in the most basic of ways by not providing you clean and comfortable accommodations and for that, we arevery sorry. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment, and we sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Shaun, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Adam, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Richard, we apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Also, kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your tr... read more