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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing like the picture posted wasn’t that clean
Business response:
Anna, thank you for being our guest. We regret to read that our accommodations fell short of your expectations and are sorry for the cleanliness issues you encountered while you were here. We have shared your comments with our housekeeping team to take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Below average and charge for parking. The kitchenette surfaces did not feel clean. The carpet was very wet in front of the air conditioner. The breakfast was lousy - not a true breakfast. Call it what it is a continental breakfast - granola bars and oatmeal. Charging $6/night for parking is a rip off.
Business response:
Brett, thank you for being our guest. We regret your disappointment with our parking charges and apologize for the issues you encountered in your room. We have shared your concerns with our team to ensure this doesn't happen again. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
They make you pay for parking at their hotel. Terrible service all the way around
Business response:
We regret your disappointment with the chargeable parking facility and are sorry you met with anything but exceptional service. We hope you will give us another chance to prove that we are committed to providing outstanding accommodations and hospitality. Thank you for your feedback. Sincerely, Hotel Management
Business response:
Tomoka, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Every floor in this hotel allows smoking the staffed seem to be clueless about it and did nothing the rooms are rundown and they charged for parking. I really would like a refund because the ad said this was a non-smoking hotel but it was clearly allowed photo frame said this is a smoke-free facility.
Business response:
Thank you for posting a review of your stay with us. We apologize for the smoke smell you experienced while you were here. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for your disappointment with the overall condition of our rooms. We will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We... read more
Due to their computer are they wanted me to pay for a room twice were rude I wish somebody would talk to me about that
Business response:
Tracey, thank you for your review. We are sorry for the inconvenience you mentioned. Please be assured that we are investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Business response:
Pedro, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.