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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad , Don‘t find any other words.Towels available after 1 week only.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and regret any inconvenience caused. Kindly note, to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Please revisit us so we can make it up to you. Sincerely, Hotel Management
These guys are adding a $6 per night parking charge to park in their regular parking lot. This is not disclosed as part of the room rate. As we all know, almost everybody has a car. What they are doing is to increase profit by adding surprise fees. I refused to pay the fee at check-in and raised hell, so they did not charge me. When you pay them for parking, they make you sign a contract saying that they are not responsible for anything that happens to your car. The parking lot is reasonably lit though. All fees MUST be disc... read more
Business response:
Thank you for your review. We regret your disappointment with some of our charges and apologize for the cleanliness issues you encountered in your room. Your feedback will be shared with our housekeeping team to ensure we are more diligent moving forward. We hope you will consider staying with us again on your next visit to our area. Sincerely, Hotel Management
While price is only a concern in the absence of value, at half the price, staying here still wouldn't be worth it. Spend $10 or $20 more and stay at someplace nearby.
Business response:
Steve, thank you for choosing our hotel. We are sorry you feel we did not merit the rate you paid. We make every effort to ensure our prices are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. As an extended stay hotel, we offer affordable nightly rates, weekly budget rates, and long-term discount rates. We hope you will give us a chance to make it up to you in the future. Sincerely, Hotel Management
Nothing. Rude and disrespectful employees. Can not be trusted to represent this business in a professional manner. These employees were and are bad for your business and your bottom line. They talk to the quest very disrespectfully. Unacceptable. Please FIRE all of the employees that were on duty at the time of my stay at your hotel.On every shift I was there. No excuse and no tolerance for this behavior. Your rooms cost to much for deliberate poor customer service by your employees. Please give me/ husband free are discount... read more
Business response:
Thank you for taking the time to review our hotel. The incident you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience next time. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you on a fut... read more
I have to say I read the reviews and though maybe something has changed....and the fact the accept dogs was the plus. We got to the hotel , easy to find adequate parking. Downtown looks nice. Walking in you could see it wasnt elaborate but not bad. 1 elevator for 3 floors. As soon as We got off the elevator you could smell what smelled like cooked crab. Well we were there unfotunately for 2 nights. The smell did not go away. Mold in the bathroom around the seam where tub connects to the wall. We had to actually ask for towel... read more
Business response:
Thank you for posting a review of your recent stay. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We want to let you know that we are already working to address the problems you mentioned. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was equipped with a kitchenette that was not properly cleaned. The room also seemed to be directly above some malfunctioning equipment that made noise throughout the entire duration of the stay, making it impossible to sleep.
Business response:
Thank you for being our guest. We are sorry your sleep was disturbed and apologize for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The room have a weird smell, all the furniture are old, and the air condition don’t work. Also, they charge extra for parking per car.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
This property was barely clean, receptacles not working in room 223, phone was broke so you couldn’t call the front desk, and a hair dryer plug was rattling and loose which of course it did not work. This property was barely clean, receptacles not working in room 223, phone was broke so you couldn’t call the front desk, and the hairdryer plug was rattling and loose which of course it did not work. What hotel experience I’ve had in decades.What hotel experience I’ve had in decades
Business response:
Thank you for your review. We are sorry for not meeting your expectations and regret the inconvenience it caused. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We hope you will give us another chance to show you our commitment to outst... read more
Not very well run. The room was not real clean. Would not stay here again
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered in your room and regret our hotel did not meet your expectations. We have taken note of your comments and will share it with the appropriate teams so that we can improve our service and facilities going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,109 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.