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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Vincent, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Do not stay here! The worst hotel I’ve ever stayed in. Stains all over carpet. Rust on fridge. Laminate peeling off countertops. Luke warm water- no hot. Flat pillows. Uncomfortable bed. Roaches in bathroom. Vending machine out of all drinks. Shower curtain instead of closet doors.
Business response:
Stacie, thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in... read more
Good stairs! The elevator was scary to say the least! Rooms were not clean and I saw roaches!
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Complete rip off for what they offer. Not worth $185 per night. No coat hangers in room to hang my suit and dress shirts. Run down, muggy smell, ancient beat up kitchenette. Would never stay here again. This should be less than $50 per night at best.
Business response:
We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Terrible condition I bagged all my clothes in plastic bags and threw them directly into a dryer set to high temp to kill any potential bugs that may have been in the room. No sound insulation in the rooms! You can hear the other occupants activities (dragging bags on the floor, walking around, etc.).
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Avoid if possible It took nearly 15 minutes and multiple phone calls to get the attention of an employee to check me in. They seemed agitated that I was there and wanted to check in- even though I had a reservation. When I finally got to my room, the smell of cat urine and cigarette smoke smacked me in the face. My sneakers were sticking to the entry to the room due to lack of cleanliness. Carpets were disgusting and need to be cleaned. The bed was hard as a rock and the pillows were of very poor quality. The alarm clock and... read more
Business response:
Katherine, it is disappointing to know you didn’t have an excellent stay. Although we make every effort to deliver our best, we regret this not to be your experience. Please accept our apologies for the difficulties you experienced at our hotel. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit ... read more
It seemed that everyone was in training. It was my worse motel exspierance ever Asked to have room cleaned extra $10/ day charge They made the bed one day and in the 5 nights I stayed never emptied the trash or give me new towels or soap. First night there wasn’t even a plastic cup for water. Killed 4 bugs. At 8 am all coffee and hot water was empty and I could not get them to make more. I extended a night with the night front desk girl it took here forever as I it was her first time doing it. I had to remind her I needed a ... read more
Business response:
Dear Guest, thank you for choosing us to host your stay and for the valued feedback.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee.In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer service. We hope you will consider ... read more
On the list of things not okay about this place. The bugs were the worst. Roaches!!!!!! Broken furniture mold bugs. Please stay somewhere else
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I really enjoyed leaving the same night I checked in. The room was disgusting. We found a cockroach in the bathroom as soon as we walked in. Check in was awful. The lady at the counter was essentially yelling at us for coming in late. I highly recommend trying their exit doors as that will give you an astounding feeling of achievement and possibly the ability to sleep knowing you're no longer surrounded by cockroaches. We actually ended up paying less money for a much bigger room, let alone hygiene, at the Hilton nearby. I w... read more
Business response:
Nicky, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,847 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.